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PinballGeek: Sorry about your experience with VisualApex.com. I passed them up because of their vague return policy. (I went with projectorpeople.com who have a very clearly spelled out return policy). In my opinion it's very poor customer service to sell you a potentially defective item and have you as the customer issue repairs. A more customer oriented business would have taken your unit back, send you a new unit and deal with the possible repair themselves. I strongly advise anyone making a projector purchase to carefully review the return policy and if it is not clear and fair to pass up the company. Good luck with your repair efforts.