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I can tell you without a doubt that Epson support is the best I've ever dealt with, bar none. I bought an Epson 8100 and the bulb dimmed at about a year of 4 hours daily "living room" use. I contacted them and they sent a new bulb free, which they should have done (as their bulb life claims were higher). Though not by much if you figure in higher brightness usage. Another year goes by and another bulb wears out. I call them and they send me another bulb! All they asked me was hour used! A year out of warranty! I'll say nothing but good things about Epson any time I'm asked!