Use this form if the comment contains offensive or otherwise inappropriate content. An email message will be sent to our moderators who will take appropriate action if necessary.

Write your message to the moderator below:

(Enter the numbers exactly as they appear to the left)

Comment text appears below:
I've read people's comments regarding customer support, and some bad experiences. That's not my experience. I've had my 5010 since 4-12 (2 months out of warranty!). The auto shutter (lens cover) stopped working. CS was great! They sent me a firmware update. I loaded it, and machine totally shut down, going into SERVICE MODE (2 red flashing lights). I called CS, and upon me e mailing the CS rep my purchase receipt, he noted that although my unit was 3 months out of warranty he wanted to help me. He IMMEDIATELY offered to send me a replacement unit, free to me, including return shipping of my defective unit. Yes, I did shower then with kindness Yes, I was honest with him that my unit was out of warranty. Yes, I was required to give a CC hold of $2100 until they get the defective unit returned.

Maybe I was just lucky, and talked to a GREAT CS rep (many thanks Feenix!). 2 business days shipping, and return shipping prepaid by Epson. I could not be more pleased

I would like to think that being nice, talking to CS honestly, without a sense of "entitlement", and being respectful goes a LONG WAY towards getting assistance, and them actually WANTING to help.

I will update this post if any glitches occur.

I will be an Epson projector customs FOR LIFE!