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Mendtronix, Inc., formerly Projector Doctor Buyers' Comments

Overall Rating

4.49/5.00 (97 reviews since Jan 2008)
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May 14, 2013 Bill Harrison from Oregon, USA
ORDER NUMBER: 63396
I have had two InFocus projectors repaired by Mendtronic (nee Projector Doctor). Both were repaired in an excellent and timely fashion. I am happy to recommend them and would absolutely use their services again if needed. They are very pleasant people with whom to work.
Apr 25, 2013 CL_LSC from Tennessee, USA
I would like to thank Mendtronix for their timely service, and ability to help get one of our House of Worship customers back up and running quickly! Thanks so much guys! Great Work! And under warranty!
Apr 25, 2013 Dr. Felicia Fago from Ohio, USA
Mendtronix has been a life saver for us. We have SMART technology in our classrooms and have had a difficult time finding a company that was responsive to our needs. Mendtronix provides fast and professional service at a reasonable price.
Apr 24, 2013 Mike and Barb Wolanin from Indiana, USA
Great service from the first call to getting our projector back, good as new. Thanks.
Apr 23, 2013 Brendan Rooney from Virginia, USA
ORDER NUMBER: 60688 61821
I was tired of the dust blob in the center of my Mitsubishi HC5000 so I decided to look for a place to have it cleaned. Projector Doctor looked on the up and up and were pretty close by in PA. So on December 26th 2012 I opened a repair case with them and sent in my projector. That was the last day I used my functioning projector.

On 1/13/13 I recieved an email reminding me I had been sent a repair estimate on 1/9/13(this was never received)I emailed them back asking for thme to resend this estimate I never received.

1/14/13 I get a repair estimate for $419 since they felt the need to include a new lamp since mine was "dim"(it had 3000 of it's 5000 hours used). I email back back asking if they could remove the lamp and simply do the optics cleaning. I never receive a reply back. I have to call them and have customer service try and explain the need for the new lamp, I relent since I'd need a new one soon anyway and don't want to have to deal with the slow and already at this early point in the ordeal seemingly nonchalant service. The repair order never moves past "parts on order" and I receive no communication even when I email them asking for updates.

1/29/13 I receive my projector back, I plug in power and hdmi and boot it up to see if the dust blobs are gone, I have it project a black image since this is the easiest way to see them, all clean!! As I switch inputs the projector displays it's normal blue screen, except the top of the screen is now rainbow colored and the bottom is all hued red. I email them back informing them of the funky image display(which I now know means the optics have been damaged)

1/30/13 Since I know email isn't an effective form of communication with them I call and speak to customer service, they put me threw to a technician who informs me it needs RMAd and a customer service rep will get me that info ASAP.

2/1/13 I receive an email informing me my case has been passed on to a new customer service rep, and that ProjectorDoctor is now Mendtronix. I email this new rep my story so far and my attempts at getting an RMA. I get no response.

2/4/13 I get an automated(I assume) email asking me to fill out a quick survey about how my seemingly complete order has gone. Laughable.

2/13/13 After no email about an RMA I've had to email them and I finally get a fedex return label and a new case number. As I'm packing the projector back into its packaging as I've been informed to do I notice a few punctures in the box it was shipped back to me in. I inform customer service of this. They inform me this may be the cause of the image displaying incorrectly and it may be a "speedy fix :-)" quoted verbatim.

2/26/13 I receive an estimate from mendtronix for the damage caused either by their technicians or fedex's mishandling. $1036. That doesn't include labor, they'll waive that since it's an RMA. But it needs an entirely new LCD Block. I immediately start an insurance claim with fedex even though it was not damaged when I was the shipper. I inform customer service of this. I inform them that the packaging that was damaged was sent back to them per their instructions, since I may need it for my always doomed claim.

3/8/13 a few emails are exchanged, they want to know my fedex claim numbers so they can check up on them

3/12/13 I recieve an email informing me I have an outstanding estimate waiting for approval for $1036. I inform them that fedex naturally denied my claim since I was not the shipper.

3/15/13 They ask for pictures of the damage from me. The only thing I have pictures of is the distortion of the image display. There was no sign of damage to the outside of the projector.

3/22/13 Last email I send asking for updates on the situation, have yet to hear back.

3/22/13 - 4/4/13 Phone tag, I am informed when I am able to speak to a customer service rep that fedex is also denying their claim. But they haven't received a final denial yet. I am also informed that since this took place on their watch, or was caused by them but never explicitly said, they will take care of the repairs to the unit. I find this to be a satisfactory albeit late solution to the problem.

4/4/13 I receive an email containing pictures of my hc5000 informing me there is no signs of physical damage to the unit itself, and they ask if I need the $1036 estimate resent to me for me to approve. This is the last email I receive and the rest of my dealings are done over the phone.

4/5/13 - 4/23/13 I play more rounds of phone tag, I feel like I am being actively avoided. I speak a few times with customer service. They inform me they can't go through with the repair but they can offer me a replacement. I ask to speak to management. I'm told they will give me a call since non are available at the moment. More phone tag is played since I obviously was never going to receive that call from management. I finally decide trying to deal with just customer service I hear them out about replacements. They talk about the models they have on hand, they are all woefully below the level of performance of the HC5000. I entertain this for awhile, until the words "discount to you" come up. I realize replacement doesn't in this case imply at no cost to me. I immediately ask to speak with management. I am given the VPs extension, he's of course busy. I leave a message detailing my situation. Today(4/23/13) I actually receive a call back in this last case. The nature of the callw as such, they don't feel they need to do anything more for me than send me back my projector at no cost, oh and they'll waive the latest diagnostics fee.

On December 26th 2012 I sent mendtronix a perfectly functional projector. Sometime in the near future(again laughable I may not ever physically see it again at this rate) I will be receiving back a useless piece of plastic glass and metal. It cost me $419 to have someone else break my projector. I could have done it myself for free.

Do not deal with this company.

Apr 12, 2013 Keith Neubauer from Texas, USA
I called the manufacturer of my product to recommend a repair facility. They recomended Mendtronix. I looked them up on the internet, called them and set up a repair order. The process was smooth, professional and very quick. I sent in my product, they sent me an estimate, I approved it and a few days later I had my product back in my hands working perfectly. I had debated on purchasing a new projector but save hundreds by getting mine fixed. I wish all repair facilities were this professional.
Mar 18, 2013 Chris McLaurin from Mississippi, USA
Very efficient process to send in product. Part was delayed for repair but an email was sent alerting me to the status. Within a few days, the projector showed up with all work completed satisfactorily.
Mar 12, 2013 Nathan Curry from Alabama, USA
I have been more than impressed with Mendtronix. We sent off two SMART Projectors for repair. Their customer service has been phenomenal. Every step of the way, they keep you updated with status and answered all of my questions. Great customer service, excellent support. Thanks Mendtronix!
Dec 18, 2012 Gregg Johnson from California, USA
I have Projector Doctor currently servicing a fleet of our Sanyo XF-45 Projectors, and I can say that I've never been happier with any company's service, performance and manners as I have been Projector Doctor.

There are plenty of places I can send our company's Projectors, but unless they are under warranty it's a safe bet that I will be using Projector Doctor in the near (and far) future!!!!!

Brain Welch and Lia Seats have been worth their weight in Gold..........and after 30 years in this business this means a lot!
Dec 6, 2012 Robert Gravina from California, USA
In today’s educational environment, it is critical that technology works seamlessly. Poway Unified School District has multimedia systems in 100’s of classrooms. Our teachers and students use these systems every day and must be confident that they will work. We must be able to fix and replace equipment the same day, often within 3-4 hours. Projector Doctor has been a fantastic partner with our IT Dept. They have been our sole source of repairs for the past three years and a critical resource in helping keep our over 2,000 projectors running effectively. I highly recommend Projector Doctor to other schools systems across the USA. Robert Gravina, CTO, Poway Unified School District.
Nov 1, 2012 Steve Eubanks from Georgia, USA
ORDER NUMBER: 58849
Projector Doctor is definitely 5 stars for me. They have worked on two units for me and both times returned them on time or earlier. Monique is always pleasant to deal with and usually answers on first ring.On this order the part was back ordered by the mfg. She called and made the extra effort to move up the ship date. She and everyone I talk to arealways helpful. Thank You.
Oct 31, 2012 Steve from California, USA
I definitely rate the service received from the Monique and Susan at Projector Doctor, Inc as "Five Star." It is refreshing to deal with a company that cares so much about customer service. My orders, my issues and all of my concerns have been addressed promptly and courteously on each occasion. This is a vendor that you can trust and we will continue to send our business to them without hesitation.
Sep 26, 2012 Twilight Features - Cinema Presentation Services from Florida, USA
ORDER NUMBER: 57976
We love Projector Doctor! They have great customer service and they are always quick in responding to emails or phone calls. We had our EIKI projector cleaned and serviced and when it came back, the unit looked brand new! I'm not talking about the exterior either! The image is brighter, as if it came out of the box, new. The bulbs are a couple years old and the projector is 7 y/o...I am amazed!!!
Sep 4, 2012 Robert R from Hawaii, USA
ORDER NUMBER: 26785012
Every aspect of my Experience with Projector Doctor was top notch. From creating the repair order; to the timely and continual communication; the quick response time and the quality of the packaging to return our projector. I would highly recommend them without reservation.
Sep 4, 2012 Susan Warner from South Carolina, USA
I have used Projector Doctor for all my projector repairs. The service is always quick and not too expensive. They are a joy to work with.
Aug 27, 2012 Matt M. from Georgia, USA
Projector Doctor was clear and upfront with their services and pricing, ensured I was completely informed of the repairs needed, and communicated with me regularly throughout the progress of my case. I was also very impressed with their Customer Service. I am a satisfied customer who will call on the Projector Doctor again for my projector repair and preventative maintenance needs.
Aug 22, 2012 Laura Klee from California, USA
We needed a projector looked at and fixed. We were about to start our summer vacation when I had to send the projector off to them. When I got back from vacation, the projector was ready and the staff there was very helpful in getting it shipped right out to us. I got it in like a day or two. I was stressed about it being late but it was here on time and just like new! Thank you so much Projector Doctor!!
Aug 20, 2012 Tiffany from Virginia, USA
I want to give Projector Doctor a good review, I really do. But I just can't. I have read previous reviews on how PD keeps people updated on the status of their repair and what the issues are, but I didn't get that. I've have had to either email or call them first every time, only to find out there's an additional issue. They've had our InFocus IN10 unit since early July, and maybe that doesn't seem like a long time, but it is when we use the unit every week for meetings. They received the approval to repair on 7/10, and on 8/2 I emailed customer service to ask the status. That was over 3 weeks later. Then in three different emails consecutively I got...
7/10/12 - "the parts have been ordered"
8/2/12 - "the part should be here tomorrow"
8/8/12 - "the initial part came, but another part is broken, so the projector cannot be repaired"
8/13/12 - "we found the second part, and it should be here tomorrow"

And nothing since then. I'm not even sure what I should do at this point.
Jul 25, 2012 brentc from Utah, USA
The staff have were very accomodating in expediting the repair and return of my projector. I actually got a real, "live" person when calling and following up, and as such, personalized customer service as a result. Customer service is something that only a few companies actually do right, and Project Doctor is one of them.
Jul 24, 2012 Kevin from California, USA
As an audio visual integrator when things go wrong with a projector we need it fixed right the first time. My experience with projector doctor has always been positive.