Mendtronix, Inc. Buyers' Comments

Overall Rating

4.65/5.00 (176 reviews since Jan 2008)
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Sep 7, 2016 tammy storm from Oregon, USA
COMPANY: Compview Inc
my IT manager needed information from a repair we did in April 2013. sent over the request to Susan Williams and she had the quote and info for me with in 10 min. What great customer service!
Sep 6, 2016 Neal Rozelle from California, USA
COMPANY: JVCKenwood USA Coprpoation
Mendtronix has been our exclusive authorized service center for DILA custom installation projectors for about 5 years. We continue to rely on them for excellent customer service and we value their partnership in support of a very demanding market segment.
Aug 31, 2016 Billy Cheng from Hsinchu, Taiwan
COMPANY: Coretronic Corp.
You have been providing excellent repair service and unexpected rework program support to sufficiently fix our and our customers' problems in 100% satisfactory, and makes our service business management easier.
Aug 29, 2016 Ted Trueblood from Colorado, USA
COMPANY: Xcite Audiovisuals, LLC
Excellent service every time from Mendtronix, with frequent and timely communication, status updates, clear cost structure, and reliable repairs. Highly recommended for projector repairs of all types.
Aug 25, 2016 Dena Marie Crone from California, USA
COMPANY: Cypress School District
Tom Zupner is our contact and he is wonderful! There are many bulb companies out there and Mendtronix has great pricing on UF65's which is what our district uses. We also send our broken projectors to them and they come back really quick. Great company to work with!
Aug 25, 2016 John Schippers from California, USA
COMPANY: Eiki International
We use Mendtronix for service on many of our projectors. They are very professional and care about their customers. I recommend them to people all of the time.
Aug 24, 2016 Heather DeBorde from Oregon, USA
Fabulous Customer Service by Mendtronix, Susan Williams is the best to work with.
Aug 24, 2016 Tammy Storm from Oregon, USA
COMPANY: Compview Inc
Mendtronix is always on top of all my repairs. I get updates weekly from Susan Williams whether there is one or not. The tech's are wonderful and will call to ask questions but do an awesome job on all our repairs. There is no other company I would use for repairs except Mendtronix!
Jul 26, 2016 Greg from Colorado, USA
COMPANY: Digital Globe
Made the manufacturer stick to the terms of the warranty when our claim was initially denied. Excellent customer advocacy and service.
Jun 28, 2016 Josh Treneer from North Carolina, USA
COMPANY: Crescent Event Productions
Your team was great with working with our team to get our motherboard swapped on our EiKi 7k PJ. We were in a time crunch to get this serviced and returned before show and you guys made it happen. With parts shipping from over seas to the turn around on the repair, I am very pleased with the services your team has provided.
Jun 28, 2016 Logan Ketterling from Alaska, USA
COMPANY: The Chariot Group Inc
Every interaction with the repair team at Mendtronix is a positive one, and I'm always blown away by their customer service and quick turn-around times.
Jun 21, 2016 Susan Williams from California, USA
COMPANY: Mendtronix
All I can say is WOW!! Susan and the team at Mendtronix pulled it together for me. A repair that just kept getting worse and worse and on a dead line!! Susan called me with the wonderful news that the techs figured out a way to get my projector looking perfect and ship it to me the same day! Thank you Thank you Thank you!!!
Jun 6, 2016 Rick Rydz from Kentucky, USA
I recently sent an out-of-warranty Epson projector to Mendtronix for repair of a suspected bad Ballast.They evaluated the projector, confirmed the ballast was bad and provided me with the cost of repairs. Given the age of the projector, I felt for $350 to repair and clean the projector would be a cost effective solution. When certifying the repair work, Mendtronix informed me that they discovered the light engine was failing as well. They acknowledged that if this had been discovered on the original eval, it would not have made sense to proceed with repairs. However, as I have come to expect from Mendtronix, they stand behind their word. Monique, my rep, informed me that the repair manager was going to cover the additional parts and labor and honor their original repair quote. I received and re-mounted the projector . . . and it looks great!

I have done business with Mendtronix since their early years as Projector Doctor. I look forward to many more years of reliability and consistency.
May 25, 2016 Joe Sommers from New Hampshire, USA
COMPANY: Bethany Church
Our 10+ year old projector had developed some significant image issues. Mendtronix did such an amazing job restoring the image quality that we sent them our second unit as soon as we installed the repaired unit. Thanks Mendtronix for a job well done!
May 4, 2016 Arthur Lum from Hawaii, USA
COMPANY: Fukuji & Lum, PT
RE Susan Williams and Technical advice person.
Purchase: Lamp bulb for Toshiba Projector

Excellent cost analysis of different options for bulb purchase.
Excellent handling via email messaging - clear, concise, prompt, and ON TIME.
Overall value - High Five! Thank you for sharing the aloha! Mahalo nui loa. Art.
Apr 26, 2016 John Platt from Washington, USA
COMPANY: Ware Egtvet
ORDER NUMBER: Susan Williams, Strategic Accounts Manager
While I did not buy anything on this call, (I called looking for a remote for an old Epson) I would have purely because of Susan Williams' fabulous customer service. She was so helpful and unhurried, and made me very glad I called. In fact, I asked her if there was a way I could pay her a compliment to whomever leads her department. She sent me this survey link and I am glad she did. I learned a lot and hope to have a reason to call again.
Apr 13, 2016 Alex Lee from District of Columbia, USA
Good repair and the management team was very responsive. There were delays and issues w/ the repair initially, but management took care of them, fixed them, and sped up the process. Tom Zupner at Mendtronix was very helpful. Recommend.
Apr 13, 2016 Carl Sterling from Florida, USA
COMPANY: Our Saviour Catholic School
Repair of UF55 Smart Board Projectors. Maybe the whole setup is called a 600i ?

Projector fan failures.

The replaced the fan and maybe some other fan related components and sensors.

The updated the firmware, which I probably should learn to update myself.

I felt that $500 was a high price to pay, but they were, as far as I could tell, they only company in America willing to fix it for that price. So what can I say...

The area where they get 5 stars is customer service. They allowed me to send back a projector right on the last day of the warranty because I forgot to take it out of the box and check it until then! My bad, I guess something shifted during delivery that messed something up.

Another issue happened upon the 2nd return, a slight focus calibration distortion, which they fixed and sent back to me for the 3rd time.

They provide a case manager with direct phone and email contact, direct calls from their mechanics, gave us a line of credit, and didn't mind our companies usual 2 - 3 months late payment policy (nerd joke).

Their bulbs seem good and for a good price, but it will take years of use to determine their long term durability.

Mar 29, 2016 Lynn Powell from Pennsylvania, USA
COMPANY: Lincoln University
ORDER NUMBER: 267925032946
We worked with Susan Williams, Strategic Account Manager, to repair an Eike projector that is needed for our commencement ceremonies. As with most customers, we started out late to get this repaired, but with Susan's help it has arrived back on campus a month before commencement.
Way to go Susan!

Thank you Mendtronix!
Mar 17, 2016 Lauren Leone from New York, USA
COMPANY: Mamaroneck UFSD
Mendtronix makes our projector repair very easy. They are clean with paperwork and fast with repairs. We at the Mamaroneck Schools HIGHLY recommend them!