Mendtronix, Inc. Buyers' Comments

Overall Rating

4.76/5.00 (198 reviews since Jan 2008)
Rate this Seller

Dec 8, 2017 Kevin Paskiet from Vermont, USA
COMPANY: Howard Center
This is our first interaction with Mendtronix and we have been very pleased with the response time.
We have been particularly impressed with Susan. Her response to questions and emails have always been timely. Without being asked she has been proactive in keeping us up to date in regards to a second unit we sent. This kind of customer service is refreshing these days!
Oct 11, 2017 Jack Dixon from Massachusetts, USA
We send gear to Mendtronix from 9 different offices for repair. The have always been timely, fair priced, and most importantly stood behind there work. I will continue to be a client.
Oct 6, 2017 tammy storm from Oregon, USA
COMPANY: Diversified
the Mendtronix team is awesome and support all my repairs with 150% of their expertise and I would recommend them for repairs to everyone! This company is class act especially my sales person Susan Williams who updates me every step of the way on my repairs.
Oct 4, 2017 Tom Lehman from Texas, USA
COMPANY: Director's Chair AV
I am writing this review to praise the excellent service I have received from Mendtronix on my JVC DLA-RS500U projector.

To start this off I must confess I did a bone-headed thing... I did an improper firmware update to my 8 month old projector and rendered it inoperable. It was nobodies fault but my own. So even though the projector was technically under warranty I was fully prepared to pay for service.

I was able to communicate directly with the President of Mendtronix and through him and my account rep Monique the projector was quickly repaired and all issues concerning cost of repair were quickly resolved and satisfied.

The service and consideration I received from Steve and Monique went FAR BEYOND the level of communication, care for the customer and level of service that I am used to and is commonly demonstrated by many companies these days.

I am very happy with the service experience I received from Mendtronix and highly recommend them as a topnotch service organization!
Sep 22, 2017 Neal McAuley from California, USA
COMPANY: Long Beach Unified School District
ORDER NUMBER: 267925088819
Susan is my rep at Mendtronix and she's a delight to work with. I ask for a quote and within an hour or two, I have a quote. Some of my vendors will take days to get me a quote.

And every order so far has arrived on or before the projected ship date. So that's excellent service.
Sep 7, 2017 Tony from Oregon, USA
COMPANY: Projector Rental Company
ORDER NUMBER: 267925074185
Terribly late projector turn-a-round seems to be the new theme from Mendtronix. I shipped my projector Date: May 30, 2017 at 10:29:58 AM PDT and got it back UNREPAIRED Date: July 31, 2017 at 2:30:02 PM PDT, two months later. The projector is under warranty, which Mendtronix handles the for some factories, but they declared they ran out parts. I bought the projector new one year prior, so I was very disappointed. They made me pay for the parts they tried to make fit too!

The way these things work is you buy a service contract from a factory and agree to maintain them during the warranty period for free but it seems they pocketed the money and were not proactive to keep customers taken care of.

I recommend no using this company.
Reply from Mendtronix, Inc.:
Mendtronix appreciates every customer’s comments as we continuously improve our ISO 9001 operations. In this rare situation, the manufacturer has gone out of business. They suddenly stopped all operations which include warranty parts supply. This customer was advised of the likelihood that this would be an unsuccessful repair. We were asked to try anyway. Our efforts included pursuing a cross brand parts possibility which took time but did not work out. We deeply apologize that the customer was not satisfied with the outcome of this repair attempt. Mendtronix made an extraordinary attempt to service the projector under their warranty contract, in this instance the circumstances were just beyond our control.
Aug 27, 2017 Joel from Florida, USA
I may be the 1 in 1000 that this company takes too long to repair a projector, but I probably will not use them again. After shipping the projector, I waited 14 days for their online case tracking to show received. According to UPS they received it 2 days after I shipped it. I called and after giving the lady my tracking number she said they forgot to check in my projector and they would get right on it. As a way of apologizing for the mistake, she said they would wave the $29 shipping fee. (they charged me anyway) I waited another week and called back. They still had not got around to mine but would get right on it. I did receive and email later that day stating they had to order the part needed. I waited another 2 weeks and called again. They had not received the part yet. I called 4 days later and she said the projector was being worked on. I received it 2 days later. I had pre-approved the charges thinking this would expedite the process but I guess that did not happen. This was my first experience with this company and maybe it takes over a month to repair a projector but they might need to add that info to their website.
Aug 23, 2017 Jim Fraser from Colorado, USA
COMPANY: All Sound Designs
As an experienced AV professional with a history in electronics repair service I would like to commend Mendtronix on their recent services to our company.

In two separate repair services this year we have received friendly and prompt correspondence from Mendtronix.

The estimations provided by Mendtronix have been detailed with regard to parts and service needed which prevents guesswork on my end and their technicians were available to speak with me to answer any further questions I had over the phone. Regardless of how bothersome I can be.

Thanks for the great and conscientious service. In a repair/service industry that is increasingly difficult to do business in, Mendtronix gets an A+.
Jul 14, 2017 KASIA CZYKIER from Illinois, USA
Fast, reliable and customer oriented. Wouldn't have my repairs anywhere else.
Jul 10, 2017 Danny Wright from Georgia, USA
I would like to thank and commend Tom Zupner for his exceptional customer service and efficiency of assisting me in resolving technical, repair and warranty issues. I believe he went above the normal customer service expectations of providing excellent service. Though we were not able to get our projector repaired due to warranty ossues, Tom kept me abreast with options and answered all my questions, concerns and needs in a timely manner. I am thankful and appreciative of his service. I will highly recommended Mendtronix to everyone I know because of him. Thank you Tom
Danny Wright
Jul 10, 2017 Tonya Hewitt from North Carolina, USA
ORDER NUMBER: Job #: 93482
Model: LC-XL200

Serial #: H9YA1421

I was very pleased with the service that Tom Zupner provided. He was always there providing an eta on the repair. The repair took just a little longer than expected but that was no fault of his own. In our future dealings with Mendtronix, I will be requesting to deal only with Tom if possible.
May 19, 2017 Matthew Shirk from Pennsylvania, USA
COMPANY: Tulpehocken Area School District
Mendtroxix has been great for us. They have a very fast return rate and every repair has been excellent. I have not had to send a projector back ever that was fixed by them. Thanks for everything!
May 18, 2017 Steven Douglas from Alabama, USA
COMPANY: A V Enthusiast, LLC
Thank you for your great communication and help through the the repair process of our customers projector!
Apr 17, 2017 Mark Elble from Florida, USA
COMPANY: Easy Living w/ Technology
ORDER NUMBER: JVC Warranty Repair.....
We had a client here in the Tampa Bay area that needed warranty service on his JVC projector. We were directed to the folks at Mendtronix. Talk about an all around great experience. Tom Zupner and his team took the best of care of us throughout the entire process. From the initial RA, to the diagnosis, to the repair, and the return, Tom kept us up to date on status. No complaints coming from our direction, only thanks.
Feb 22, 2017 Richard M Faraci from Massachusetts, USA
Repair of JVC projector under warranty. Tom Zupner and Monique Kuh very responsive and helpful with ongoing updates and explanations. Would definitely use again.
Feb 2, 2017 tammy storm from Oregon, USA
COMPANY: Compvew
Had a repair sent over before the Christmas shutdown and even with all the closures Mendtronix got the parts early and returned to the customer a week early then noted. Best repair house in the South, East and Central! The tech's are wonderful and so is my sales person Susan Williams who kept me updated weekly.
Feb 2, 2017 Amanda S. from Missouri, USA
COMPANY: Division of Youth Services/Gateway Day Treatment
We were very pleased with the transaction and how to complete the whole return process. Very easy instructions. Had great communication with Susan Williams. Excellent customer service. It was a pleasure doing business with you all. Thank you.
Jan 30, 2017 Dan McLain from Ohio, USA
Tom was very knowledgable and helpful.
Jan 24, 2017 steve from Indiana, USA
Ordered projector bulb for epson 3020, the old one was so dim and the fan was always on (2100 hrs). ordered a $55 lamp from no name seller on amazon - it came the next day and did not work at all. the projector immediately went into some kind of overheat danger mode with lights blinking and the fan on full blast. ordered from mendtronix and the bulb came in a couple days and worked like a charm. bright picture, no fan noise. just like original bulb when new. i should've known better on the cheaper bulb.
Jan 19, 2017 Jay Ure from Illinois, USA
COMPANY: exp Federal Inc.
ORDER NUMBER: Case 91237
Tom Zupner was a breeze to work with. He and medtronix were straightforward and honest from the beginning. My expectations were consistently managed and any delays were met with further information from Tom. Our projector was returned in a weather tight, sealed wrapping. I give them an A+. Their customer service is above par!