4.31/5.00 (Reviews to date: 29) |
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| Katy Wilde from Texas, USA |
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| again the best customer service i have ever received. you have a question call & they will find the answer! they were so much help after i was ready to give up on finding a product! excellent service 10 stars | |||
| HMathis from Kentucky, USA |
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| I work for an extended warranty compnay so i deal with a ton of projectors. every make and model.i always turn to them for help. the staff is very knowledgable and so helpful. they are the best service center i have dealt with. they complete the job in a timely manner and with great professionalism and friendliness. i would recommend them to anyone!! | |||
| EG from Atlanta from Georgia, USA |
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| We had three InFocus LP70+ projectors in need of repair. Our former service provider no longer does repairs, but highly recommended Projector Doctor. Every step of the process was a positive experience for us, from the first call to them to the return shipment of the repaired projectors less than two weeks later. Customer service was friendly and professional, and we appreciated the e-mail updates on the progress of our order. Projector Doctor has a permanent place in my rolodex! | |||
| Brian Doss from Florida, USA |
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| My thanks to the service personel at Projector Doctor. I tried to get assistance from online help forums without any success. The really great thing was that the repair was cheaper that purchasing a new or refurbished unit. I was pleasantly surprised. Thanks again for getting me out of a bind. Susan, you really came through for me. | |||
| Mike Seewald from California, USA |
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| They have been so curteous and respond very quickly. I appreciate their professionalism. | |||
| Brad Thomas from Oregon, USA |
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We partner with Projector Doctor on the majority of our Warranty and Non-Warranty repair work. PD has the personalized service we look for in a company. Everyone that I talk with at PD is personally invested in making sure the repair experience is quick, easy and affordable. By using and recommending Projector Doctor, I know our customers will be guaranteed a great experience. Thanks Projector Doctor! Brad Thomas Sales and Service Manager for CompView Inc. |
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| Big Z from California, USA |
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| I bought a Toshiba projector from Best Buy last year but had some issues with the lens, so I sent it into Projector Doctor and they fixed it quickly. I really like their website and seeing the status of my projector. | |||
| John Coffey from Indiana, USA |
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| Hello I sent my infocus projector to you folks with a very loud noise.I was contacted in a few days with estimate to repair (very resonable).I approved repair and projector was sent back to me in approx.10 days (very resonable time).My procector is so quiet I had to call same eve and tell you GREAT JOB! I will your use company again.Great customer service and repair is what brings customers back.KEEP IT UP John Coffey | |||
| Keith Taylor from Georgia, USA |
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| For anyone looking for information on Projector Doctor, I want to say that without them and their expert and efficient service we would be in a world of hurt. We have become dependent on their quality of service and their dependable up front and honest practices. They have handled hundreds of repairs for us and our customers for many years. Professional and Courteous Caring is what we have become accustomed to. Let them prove it to you too! | |||
| Margaret from Arizona, USA |
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| Customer care was very informative and pleasant - my purchase experience was very smooth. I will definately do business with Projector Doctor again. Thank you. | |||
| JaneEllen Weaver from Texas, USA |
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This is a review of Susan Williams. She keeps us informed at the Best Buy Service Center in Flower Mound, TX about the status of our client units in your facility for repair. She is very proactive, professional and pleasant. I appreciate all she does for us. Thanks, Susan. Keep up the good work. You are a prize. |
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| Inga DaMota-Flores from Virginia, USA |
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| Projector Doctor is our vendor that handles our projector repairs. They are professional and very courteous. I do want to point out their excellent customer service (Which is hard to find these days), especially from our account representative, Brian Welch. I have nothing but positive comments to say about him. He has been very friendly and helpful throughout all of our repair processes. Hoppmann Audio Visual has had a good relationship with this vendor for many years and anticipates many more. Although there has been only a couple of issues with projector repairs that we have had, (Issues were due to projector manufactures not Projector Doctor) Projector Doctor have gone out of their way to do their best in making the situation hassle free for us.. We will continue to do business with them and are very happy with the services they have been provided us. We highly recommend this vendor. A++++++++++++++. | |||
| Cathy Perez from California, USA |
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Disneyland sends Panasonic projectors mostly to be repaired. Thus far, Projector Doctor has done a great job of keeping me informed of all processes and issues that arise. I would recommend Projector Doctor to any other end-users. Thanks, CP |
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| Nicole Williamson from Georgia, USA |
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| I have always received my items quickly. | |||
| Lynn Smaihal w/LD Systems from Texas, USA |
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WE HAVE NEVER HAD ANY PROBLEMS IN OBTAINING ANY PROJECTOR LAMP THAT WE ORDER. AS WITH ANY VENDOR OCCASIONALY THERE IS A BACK ORDER, HOWEVER PROJECTOR DR. ALWAYS COMES THRU IN GETTING ANYTHING THAT WE NEED. THE COMMUNICATION BETWEEN THE PARTIES IS GREAT. THEY ARE ALWAYS UP TO DATE WITH CURRENT INFO AS TO HOW & WHEN YOUR ODER IS SHIPPING. IT IS A PLEASURE TO DEAL WITH SUCH AN ORGANIZED AND FRIENDLY COMPANY |
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| Richard Brady, President and CEO from California, USA |
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| I have a home entertrainment system with a In Focus 7210 projector. The bulb needed replacement, no easy chore, particulary with NFL championship games on the following day (Sunday January 18). I called a few repair shops and found that projectors were not easy to fix. After searching the internet I found a company called Projector Doctor. They happened to be only a few miles from my home in Poway, CA. I called their number (on Saturday around noon) and got a recorded message that said they were closed but to leave a message. I decided to just take care of it on Monday and deal with the unhappy guests. I did not leave a message, because why bother in this day and age? A few minutes later I get a call from a Ms. Susan Williams of Projector Doctor. She said she saw my number on caller ID! This was stunning enough. She then proceeded to ask me a few questions to understand my problem. She checked their inventory and found they had two bulbs in stock for my projector. She said to bring it in, as in today, Saturday, and she would take care of it for me. I was shocked that someone would go out of their way like this when it was far from what was expected or reasonable; she said it was absolutely no problem. She gave me her cell phone number and directions, adding that to just look for her car (a pumpkin colored Saturn) which would be parked by the entrance, and then to just knock on the locked door. I can only say that this is a demonstration of customer service so far beyond what is the norm that I am still in shock. The projector was fixed, the games were watched, and everyone was happy, though the Chargers were not in the game, losing to Pittsburgh the week before. Thank you Susan and Projector Doctor!!! | |||
| Dawn Christensen from California, USA |
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| Projector Doctor is the BEST! Not only do they provide excellent customer service and repairs, they are an integral part of Toshiba's New Product Return process. They also interact with the engineering group in Toshiba Japan as well as Toshiba America. Projector Doctor currently repairs 80% of Toshiba America's total warranty projector repairs, making them Toshiba Projector Specialists. | |||
| Scott from California, USA |
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| Very knowledgeable. Answered all of my questions. I would recommend them to anyone. | |||
| toast from South Carolina, USA |
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| I ordered a cable from Projector Doctor, item 900-93606, "Serial Mouse Cable DB9", about 8 months ago. I received a PS/2 cable, not the serial cable I ordered. It took me 21 days, 14 emails, 4 digital photos, and 2 phone calls to convince Projector Doctor that they had sent the wrong cable and to get a replacement. When I received the replacement, it was defective. (This was confirmed by using multiple projectors and computers and by using a multimeter to check the cable against its wiring diagram.) It took another week to get a refund (minus shipping), since apparently that was the last (correct) serial cable they had for that projector. They subsequently removed the item from their web site. So when I saw the part listed again 3 weeks ago, I figured they had found a supply of them, and I bought another one. My assumption was a mistake, because they sent me the same incorrect cable as before, and they are again selling their customers an item they don't have. I sent an email because I got no response on the phone. 2 weeks later, I still have no reply to the email. I certainly wouldn't trust this company with any of my expensive equipment, and if the other reviews on this site are any indication, the company does not seem to handle anyone's problems well. This will be the last time I do business with Projector Doctor. | |||
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Reply from Projector Doctor, Inc.: We have no excuses for the substandard experience this customer from South Carolina had with us! We manage over 20,000 parts on our site and perform 10,000 repairs a year over 800 models and 30+ brands. It is our mission to provide the best customer experience possible to each and every customer who comes in contact with us. We take our customer's comments and perceptions very seriously. We align our goals, metrics and processes to this goal and are constantly enhancing our processes. So we thank this gentleman for pointing out the missteps that happened and we have put measures in place to ensure this does not happen again! |
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| L Tinker from Missouri, USA |
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It is truly refreshing to find a place of business to deal with where you needn't have every little detail "in writing." Projector Doctor's Account Manager, Michael Vrenon, exemplified honesty and reliability in handling a recent transaction with our school. To make a long story short, I had initially ordered a cobalt projector lamp in error. Mr. Vrenon instructed me to send it back and he would ship us the correct lamp. It then became apparent that the correct lamp was not available in the cobalt line and the OEM lamp was considerably more expensive. As the recipient projector is an older model that has already reached its end of life expectancy, I was hesitant to pay a premium price for the premium OEM product. During our phone conversation, Mr. Vrenon then offered to "relamp" our old unit for the Cobalt price. I readily agreed as this was a great deal. We received the "relamped" unit and installed it with no issues to speak of. However, when I received the invoice, the price exceeded the price offered verbally by Mr. Vrenon by $80.00. Even though I DID NOT have the offered price in writing, it took only one phone call to Mr. Vrenon who honored his offer and sent me an updated invoice reflecting the lower cobalt price. Thanks Michael Vrenon and Projector Doctor! We will most assuredly be back the next time we have projector related needs! L. Tinker, Poplar Bluff, MO |
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