Mendtronix, Inc. Buyers' Comments

Overall Rating

4.60/5.00 (151 reviews since Jan 2008)
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Jan 28, 2016 Lorena McFarland from Arizona, USA
COMPANY: Evangel Church
We shipped our Eiki projector to you because it was not functioning. I was very impressed with your follow up customer service when we received our projector back. The picture was upside down, out of focus and wrong color. Your techs were very helpful and patient as we strived to correct the issues. Later on in the day, Tom Zukner called to make sure the tech had contacted us. We had to do this twice before we (who know nothing about video projectors) had the problems corrected. Great customer service is rare these days and I would not hesitate to recommend your company. Thank you!
Jan 14, 2016 Raman D. from Texas, USA
ORDER NUMBER: 84599
I have a JVC DLA-X3 projector that stopped working. The repair experience with Mendtronix and my account manager, Susan W., could not have been better. I was kept apprised of the status, the repairs were made quickly and at the quoted amount, and the projector returned in packaging that protected it better than the original packing materials from JVC. This was my first experience with Mendtronix and I was a bit hesitant to ship the projector across the country, but I'm now a big fan of Mendtronix and would not hesitate to use them again.
Jan 13, 2016 Joe Deighan from New Hampshire, USA
COMPANY: White Mountain Audio Visual
This is a little long but a true story...I first sent my projector to the Panasonics National Repair Center they wanted $3000 for the repair of an image problem and strongly suggested I also replace the ballast, Lamp and AC power unit, that is working just fine, for almost another $800. I had them ship the projector back to me. The whole thing didn't sound right! I thought I was looking at replacing 4 projectors, which have the same problem that appeared. I did some research and came across Mendtronix and researched more on them. I am so happy (understatement) with Mendtronix. I first spoke with Monique to talk about the image problem in my XP-200 7000 ANSI Lumen projector. Went on line to set up the return. Received an email and was assigned Monique as my rep. At every stage I received emails from Monique about the status of the repair. Even when she was away over the Holidays, I asked a question, she got right back to me. I got the estimate for repair and it was $682 including shipping. I ok'ed it and emails continued about the status. Projector fixed and shipped. Truthfully, I was skeptical about the outcome with such a big difference in pricing. Powered it up....It's back to perfect! Whites are white again not this red blotch across the top of the image. The rest of the projectors are being boxed up and being sent to Mendtronix. Mentronix, in my opinion, is doing business professionally, very fairly and looking to create long term relationships! Kudo's and Thank you to the owner, the tech that worked on this and to Monique.
Dec 26, 2015 Shawn B from Georgia, USA
Mendtronix saved my day. I was really worried about the expense to fix my projector and loved their fixed rate quote. Start to finish, the process took about a week.
Dec 2, 2015 James Harter from Wisconsin, USA
COMPANY: AVI Systems
ORDER NUMBER: 267925022965
Tom kept me informed and made sure my repair was done in a professional manner.
Nov 5, 2015 Maria Pineda from Florida, USA
COMPANY: Home Entertainment Systems
Excellent services, we had bought lamps and repair some projectors, with high professionalism. Service is A+. Rep is very collaborative and very attentive, call you right back if you need help. One of the best customer service. A+ , I do recommend their service
Oct 19, 2015 John Richard from Ohio, USA
COMPANY: Stark Board of DD
Bulbs and projector repair
Oct 17, 2015 Ralph Bryant from Georgia, USA
COMPANY: home
Repairs on our sonic projector were made & the evidence of the repairs were great movies once again.
Oct 15, 2015 Chris Kibler from Georgia, USA
COMPANY: Walmart
Infocus projector repair
Excellent job getting the equipment 100 % operational
Appreciate the constant feedback on repair status while awaiting parts
Great job
Oct 15, 2015 Tim Russo from Tennessee, USA
COMPANY: Stager
I send our projectors and lenses to Monique Kuh and the team at Mendtronix exclusively. They are thorough, fast and pleasant to work alongside.

Their team is always a phone call away when I have questions about our repairs. Keep up the great work!!
Oct 15, 2015 Debra MacMillan from California, USA
COMPANY: San Leandro Unified School Disctrict
We have had several of our Smart Technology LCD projectors repaired by Mendtronix. The experience with them has been awesome. Fast, fast service and fantastic communication and totally satified and will continue using them. I am 100% happy with Mendtronix.
Oct 15, 2015 Eddie Evans from North Carolina, USA
COMPANY: Velocity Solutions, Inc.
I worked with Monique K. during the repair process of our SMART projector. Monique was HIGHLY accommodating and always willing to answer any questions I had.
Oct 15, 2015 Alex Johnston from Kansas, USA
COMPANY: USD253
We have had a great experiences with our repairs that we have sent to Mendtronix. Their staff is friendly and helpful. We have sent close to 100 projectors to them and have had very little issues with all of the projectors they have repaired.In rare cases that we have needed to send a projector back in for a second repair they have always made the warranty process very easy.
Oct 14, 2015 Alejandro Reyes from California, USA
COMPANY: AVI Systems - San Diego
Mendtronix is the best place to have projectors or LED panels repaired. Excellent and very friendly customer service and great prices.
Oct 2, 2015 Doug Semon from Colorado, USA
COMPANY: BogusBrand Productions
Warranty repair of my JVC projector completed quickly, packed well, I'm happy. Especially appreciate the frequent updates on repair progress. Recommended!
Jul 13, 2015 Michael Juliano from Oklahoma, USA
COMPANY: Emmanuel Enid
Tom Zupner was my contact person and he worked with us to correct our mistake in our order and then again when the correct order had a defective lamp. He was an incredibly good help and an employee you'll want to hold on to.
Jun 19, 2015 Michelle Barnett from California, USA
COMPANY: JUXT
ORDER NUMBER: 80886
Was thrilled by the interface and ease in which the projector was fixed. Your team is top notch and the way the forms come through and the follow up was amazing. Thank you!

Susan Williams (Mendtronix, Inc.) says:
"Please review and sign the estimate for Job: JUXT : 80886 for your InFocus IN1503.
Jun 1, 2015 James Chelmu from Pennsylvania, USA
Promptly diagnosed and repaired my BenQ W6000, which was burning up lamps and failing after 10 hours. Projector has 60 hours on it since the repair and is running great. Communication was good, and projector was sent back in the factory box I provided. Will use again, and will try their lamps as well.
Mar 24, 2015 gerald luss from New York, USA
ORDER NUMBER: 78782
service provided for repair of failed operations on a jvc dal-rs50u projector

every problem was addressed and the returned unit is now functioning perfectly as it had for three years prior to the failures being exhibited

the process as monitored by susan williams was exact in every instance as her communications outlined

she is an exemplary representative for mendtronix
Feb 27, 2015 Denise Orton from Utah, USA
COMPANY: Parowan Elementary School
ORDER NUMBER: Serv.#78534
Thank you Mendtronix for your expert service on our school SMART projectors. Your website was very easy to use to setup the service request, the ease to setup payment through school PO was the quickest ever, very friendly customer support, quick diagnosis along with repair and return to the school. I am very pleased with the over all service from Mendtronix.