Mendtronix, Inc. Buyers' Comments

Overall Rating

4.62/5.00 (162 reviews since Jan 2008)
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May 4, 2016 Arthur Lum from Hawaii, USA
COMPANY: Fukuji & Lum, PT
RE Susan Williams and Technical advice person.
Purchase: Lamp bulb for Toshiba Projector

Excellent cost analysis of different options for bulb purchase.
Excellent handling via email messaging - clear, concise, prompt, and ON TIME.
Overall value - High Five! Thank you for sharing the aloha! Mahalo nui loa. Art.
Apr 26, 2016 John Platt from Washington, USA
COMPANY: Ware Egtvet
ORDER NUMBER: Susan Williams, Strategic Accounts Manager
While I did not buy anything on this call, (I called looking for a remote for an old Epson) I would have purely because of Susan Williams' fabulous customer service. She was so helpful and unhurried, and made me very glad I called. In fact, I asked her if there was a way I could pay her a compliment to whomever leads her department. She sent me this survey link and I am glad she did. I learned a lot and hope to have a reason to call again.
Apr 13, 2016 Alex Lee from District of Columbia, USA
Good repair and the management team was very responsive. There were delays and issues w/ the repair initially, but management took care of them, fixed them, and sped up the process. Tom Zupner at Mendtronix was very helpful. Recommend.
Apr 13, 2016 Carl Sterling from Florida, USA
COMPANY: Our Saviour Catholic School
Repair of UF55 Smart Board Projectors. Maybe the whole setup is called a 600i ?

Projector fan failures.

The replaced the fan and maybe some other fan related components and sensors.

The updated the firmware, which I probably should learn to update myself.

I felt that $500 was a high price to pay, but they were, as far as I could tell, they only company in America willing to fix it for that price. So what can I say...

The area where they get 5 stars is customer service. They allowed me to send back a projector right on the last day of the warranty because I forgot to take it out of the box and check it until then! My bad, I guess something shifted during delivery that messed something up.

Another issue happened upon the 2nd return, a slight focus calibration distortion, which they fixed and sent back to me for the 3rd time.

They provide a case manager with direct phone and email contact, direct calls from their mechanics, gave us a line of credit, and didn't mind our companies usual 2 - 3 months late payment policy (nerd joke).

Their bulbs seem good and for a good price, but it will take years of use to determine their long term durability.

Mar 29, 2016 Lynn Powell from Pennsylvania, USA
COMPANY: Lincoln University
ORDER NUMBER: 267925032946
We worked with Susan Williams, Strategic Account Manager, to repair an Eike projector that is needed for our commencement ceremonies. As with most customers, we started out late to get this repaired, but with Susan's help it has arrived back on campus a month before commencement.
Way to go Susan!

Thank you Mendtronix!
Mar 17, 2016 Lauren Leone from New York, USA
COMPANY: Mamaroneck UFSD
Mendtronix makes our projector repair very easy. They are clean with paperwork and fast with repairs. We at the Mamaroneck Schools HIGHLY recommend them!
Mar 15, 2016 Jackie Roberts from Alabama, USA
COMPANY: Edgewood Academy
Mendtronix is an awesome company! I've had numerous smartboard projectors repaired and the repairs are done in a timely manner. Recently, I had an issue with a repaired projector and Tom Zupner and Kendall, our technician, did a great job of resolving the issue. I highly recommend Mendtronix!
Feb 29, 2016 Sean Camby from South Carolina, USA
COMPANY: Grace Management Group
Great experience. Very helpful and informative.
Feb 26, 2016 Thomas Pryor from Florida, USA
COMPANY: Morning Star School
Mendtronix surpassed my expectations for thoroughness and professional courtesy in the repair of our SMARTboard projector. Our case manager, Susan Williams, went out of her way to take care of us. I highly recommend their services.
Feb 25, 2016 Ed from California, USA
COMPANY: High Tech K8 Chula Vista
Mendtronix is the only Epson authorized repair center in San Diego.I normally would ship my projector to a depot but after dealing with this company directly, the turn around has been the same, if not faster than any depot repair order I have ever sent out.
They have good honest customer service. I am aware of industry pricing and know cost vs M.A.P. Prices on parts and bulbs, and they are on par if not better than other online or brick and mortar competitors. Even though this company is 40 miles away from where I am located, the drive is justified through the thorough service they provide in both technical and general customer service.
I've worked with Susan Williams, the National Account Manager, the past couple of years with service repair work and she has been outstanding in answering e-mails, inquiries, and working through any issues that may come up due to billing, shipping, repair and receiving. With my busy I.T schedule I'm glad I gave Mendtronix a chance. What I lost in driving miles made up for it by allowing me to put repairs back into production in a timely and acceptable manner.
Feb 18, 2016 Jennifer Wilson from Georgia, USA
The Mendtronix team did repair work on my inFocus 1100 projector. They were very professional, great communicators and did fantastic work. I will definitely be using this team again.
Jan 28, 2016 Lorena McFarland from Arizona, USA
COMPANY: Evangel Church
We shipped our Eiki projector to you because it was not functioning. I was very impressed with your follow up customer service when we received our projector back. The picture was upside down, out of focus and wrong color. Your techs were very helpful and patient as we strived to correct the issues. Later on in the day, Tom Zukner called to make sure the tech had contacted us. We had to do this twice before we (who know nothing about video projectors) had the problems corrected. Great customer service is rare these days and I would not hesitate to recommend your company. Thank you!
Jan 14, 2016 Raman D. from Texas, USA
I have a JVC DLA-X3 projector that stopped working. The repair experience with Mendtronix and my account manager, Susan W., could not have been better. I was kept apprised of the status, the repairs were made quickly and at the quoted amount, and the projector returned in packaging that protected it better than the original packing materials from JVC. This was my first experience with Mendtronix and I was a bit hesitant to ship the projector across the country, but I'm now a big fan of Mendtronix and would not hesitate to use them again.
Jan 13, 2016 Joe Deighan from New Hampshire, USA
COMPANY: White Mountain Audio Visual
This is a little long but a true story...I first sent my projector to the Panasonics National Repair Center they wanted $3000 for the repair of an image problem and strongly suggested I also replace the ballast, Lamp and AC power unit, that is working just fine, for almost another $800. I had them ship the projector back to me. The whole thing didn't sound right! I thought I was looking at replacing 4 projectors, which have the same problem that appeared. I did some research and came across Mendtronix and researched more on them. I am so happy (understatement) with Mendtronix. I first spoke with Monique to talk about the image problem in my XP-200 7000 ANSI Lumen projector. Went on line to set up the return. Received an email and was assigned Monique as my rep. At every stage I received emails from Monique about the status of the repair. Even when she was away over the Holidays, I asked a question, she got right back to me. I got the estimate for repair and it was $682 including shipping. I ok'ed it and emails continued about the status. Projector fixed and shipped. Truthfully, I was skeptical about the outcome with such a big difference in pricing. Powered it up....It's back to perfect! Whites are white again not this red blotch across the top of the image. The rest of the projectors are being boxed up and being sent to Mendtronix. Mentronix, in my opinion, is doing business professionally, very fairly and looking to create long term relationships! Kudo's and Thank you to the owner, the tech that worked on this and to Monique.
Dec 26, 2015 Shawn B from Georgia, USA
Mendtronix saved my day. I was really worried about the expense to fix my projector and loved their fixed rate quote. Start to finish, the process took about a week.
Dec 2, 2015 James Harter from Wisconsin, USA
ORDER NUMBER: 267925022965
Tom kept me informed and made sure my repair was done in a professional manner.
Nov 5, 2015 Maria Pineda from Florida, USA
COMPANY: Home Entertainment Systems
Excellent services, we had bought lamps and repair some projectors, with high professionalism. Service is A+. Rep is very collaborative and very attentive, call you right back if you need help. One of the best customer service. A+ , I do recommend their service
Oct 19, 2015 John Richard from Ohio, USA
COMPANY: Stark Board of DD
Bulbs and projector repair
Oct 17, 2015 Ralph Bryant from Georgia, USA
Repairs on our sonic projector were made & the evidence of the repairs were great movies once again.
Oct 15, 2015 Chris Kibler from Georgia, USA
COMPANY: Walmart
Infocus projector repair
Excellent job getting the equipment 100 % operational
Appreciate the constant feedback on repair status while awaiting parts
Great job