Mendtronix, Inc. Buyers' Comments

Overall Rating

4.53/5.00 (137 reviews since Jan 2008)
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Jul 20, 2015 Olli K from New York, USA
***HORRIBLE EXPERIENCE. STAY AWAY!***

I purchased two replacement bulbs for about $500 USD. When they arrived, they did not work. According to Mendtronix, their bulbs have a 200day warranty. I contacted the company and was told that they would send replacements. I returned the defective bulbs and true to their word replacements were sent.

My issue came about when I received an email stating that they were charging me an additional $500 USD. I sent them a email in regards to this. Apparently the "case manager" for my order tried to authorize another payment on my credit card w/o my consent. Instead of reading my email about the defective bulbs she placed another order instead, disregarding the company's warranty. The case manager in charge was rude and obnoxious. She did not want to deal with my issue. There were times where I was told that she "stepped out" and they said they notified her that I called but I never would receive a callback. I tried speaking to a different rep but they say that only the assigned case manager can deal with my issue. Now I get emails stating that they will notify collections. I am currently in the process of filing a claim with the BBB and on the verge of filing a lawsuit.

I WILL NOT PAY YOU ANOTHER $500 USD FOR SOMETHING I ALREADY PAID FOR!
Jul 13, 2015 Michael Juliano from Oklahoma, USA
COMPANY: Emmanuel Enid
Tom Zupner was my contact person and he worked with us to correct our mistake in our order and then again when the correct order had a defective lamp. He was an incredibly good help and an employee you'll want to hold on to.
Jun 19, 2015 Michelle Barnett from California, USA
COMPANY: JUXT
ORDER NUMBER: 80886
Was thrilled by the interface and ease in which the projector was fixed. Your team is top notch and the way the forms come through and the follow up was amazing. Thank you!

Susan Williams (Mendtronix, Inc.) says:
"Please review and sign the estimate for Job: JUXT : 80886 for your InFocus IN1503.
Jun 1, 2015 James Chelmu from Pennsylvania, USA
Promptly diagnosed and repaired my BenQ W6000, which was burning up lamps and failing after 10 hours. Projector has 60 hours on it since the repair and is running great. Communication was good, and projector was sent back in the factory box I provided. Will use again, and will try their lamps as well.
Mar 24, 2015 gerald luss from New York, USA
ORDER NUMBER: 78782
service provided for repair of failed operations on a jvc dal-rs50u projector

every problem was addressed and the returned unit is now functioning perfectly as it had for three years prior to the failures being exhibited

the process as monitored by susan williams was exact in every instance as her communications outlined

she is an exemplary representative for mendtronix
Feb 27, 2015 Denise Orton from Utah, USA
COMPANY: Parowan Elementary School
ORDER NUMBER: Serv.#78534
Thank you Mendtronix for your expert service on our school SMART projectors. Your website was very easy to use to setup the service request, the ease to setup payment through school PO was the quickest ever, very friendly customer support, quick diagnosis along with repair and return to the school. I am very pleased with the over all service from Mendtronix.
Feb 26, 2015 Mike from Michigan, USA
I sent my JVC 4910 in for repair. Communication was excellent along with the actual service to my projector. They even honored my request to double box when shipping back to me.
Feb 23, 2015 Jeff Mach from Virginia, USA
My JVC projector fell and broke. Mendtronix is JVC's repair center and they did a great job. Projector was returned to me in an extremely well packaged box. I could not be happier!

If I had to say anything negative I would say they could do a better job at communicating the status of the repairs.
Jan 21, 2015 Michael Horan from California, USA
ORDER NUMBER: 77545
Mendtronix cleaned the internal color lenses and color block on my Panasonic PT-AE4000U.

In addition, the technician re-calibrated the settings for a perfect picture that's now dust-blob free and as good as new.

8-months earlier I sent the projector to Panasonic's recommended vendor (Heartland) and they advised me I needed new color lenses & a color block at a cost of over $2000. I refused the service and opted for only the cleaning, but when the projector was returned to me it still had all the same dust-blobs that showed-up on the screen as purplish spots.

Mendtronix's customer service, updates and pricing are all excellent. I would highly recommend this company.
Jan 9, 2015 Laura Jacobs from Texas, USA
COMPANY: JLL
ORDER NUMBER: 267924998670
I would like to take this time out to thank Susan Williams with Mendtronix for always being prompt, courteous and professional on the phone. She has always treated us with great service and does her best to get the order out quick and efficiently.
Jan 9, 2015 steve hovland from Maryland, USA
COMPANY: caroline county public schools
We have had a number of Smart uf 55 and epson brightlinks worked on and each repair has been excellent and handled well a special thanks to Belinda Gordon
Jan 6, 2015 Jason Block from California, USA
COMPANY: AV Masters
We have had numerous projectors serviced by Mendtronix and have also purchased Projector lamps from them. The service is always swift and tremendous! I could use a company that is closer, but why mess with perfection? Belinda Gordon is always prompt, extremely helpful and treats me and my company like we're her only client. She is an absolute pleasure to deal with!
Jan 6, 2015 Michael Paley from Ohio, USA
I had service done on my JVC RS40 front projector. The process was smooth and easy, cost effective and painless. The turnaround time was reasonable and the projector works great!

I recently ordered a replacement bulb and had a very pleasant experience and saved money.

Susan W., my contact person for both transactions was polite, friendly and professional.

I will not go anywhere else for service.
Dec 4, 2014 Steve from Virginia, USA
I had bought two SP-LAMP-020 lamps and realized the filter screens were placed on the wrong side of the housing. I simply asked Mendtronix to supply two filter screens and it would be no trouble for me to do the job myself placing the screens on the correct side. The filter screen can’t cost the company more than $5, and this is on a $400 lamp. Yet, Mendtronix refused, constantly stating the lamp is fine, after I had already shown them a diagram of the OEM lamp from Infocus, the original manufacturer, clearly showing the filter belonged on the opposite side. Mendtronix’s error never troubled me, but the steadfast denial of the error was delusional and the refusal to simply send 2 screens was ridiculous. I wish I had bought the lamps from another sales associate. I don’t fault Mendtronix as much as the rep I had to deal with, whose name I won’t mention out of respect, even though it was incredulous the basic lack of professionalism and respect shown by the rep throughout the whole process. A very simple to figure out and easily correctable error actually dragged on for 4 months through denials and lack of response.

The first month, I simply asked whether the filter belonged on the other side, as I noticed one of my old lamps had the filter on the opposite side. After one month of Mendtronix saying they were looking into it, but still getting no answer, I found out myself by contacting the original manufacturer. I then emailed the rep this info and for the first time simply asked for the screens so I could place them myself on the correct side. Within 2 days of my request, Mendtronix replied stating they had now spoken with multiple people on the issue and found out that the filters were correctly placed, even though this contradicts the evidence of the diagram from the original manufacturer I had just sent to them. How odd it was, after a month when the rep was unable to contact any technicians to find an answer, to all of a sudden the rep is supposedly getting multiple answers from the technicians and the vendor within a 2 day window. Given this odd timeline, it certainly seems as if the answer from the rep was disingenuous and simply made up, all as a matter of making excuses not to send 2 inexpensive screens.

This was such an easy and simple fix in terms of Mendtronix not having to deal with any labor, I’d be fine fixing it, and the low cost to the company of just sending 2 inexpensive screens. It makes me wonder what excuses the rep makes up when technical issues of a greater magnitude come up. Mendtronix’s error in this issue is indisputable given the diagram and facts supplied by the original manufacturer. The issue would’ve been very easy and simple to correct. Unfortunately, dealing with the rep’s delusional denial of the error and the resistance to such a simple solution was incredulous.
Reply from Mendtronix, Inc.:
First we would like to apologize that this customer felt they had a poor experience with Mendtronix. However, this lamp model has been one of our most popular. In fact, we provide one large commercial company with 40 SP-LAMP-20 lamps every couple of months and have not had a single complaint in the 1.5 years since this customer purchased the lamps.

Mendtronix takes great pride in consistently providing high quality lamps and repairs to all of our customers. We look forward to all customer inputs and appreciate this customer’s comments as well.
Sep 18, 2014 Nancy from California, USA
COMPANY: FirstWatch Solutions Inc.
ORDER NUMBER: 74290
Our Hitachi CP-X1 Projector quit working. Mendtronix did the trouble shooting and reported that the system board would have to be replaced. Due to the cost of the board, we decided to replace the broken unit with a new projector. Mendtronics shipped the projector back to us at no charge. This company's customer service is excellent and easy to work with.
Sep 2, 2014 Kim Miskowicz from California, USA
ORDER NUMBER: 73944
Susan was so incredibly helpful and thorough in troubleshooting whether or not I should repair my projector or purchase a refurbished one through Mendtronix. She gave me many options in a very timely manner all the while, with my multiple questions and needs, maintaining great customer service. Please give her a big bonus this year!

THANK YOU!
Kim
Aug 4, 2014 Maureen Vanarnhem from Ontario, Canada
COMPANY: MellowOut B&B
ORDER NUMBER: 267924981101
Purchased filters for our church's audio projector. Could not get them in Canada, tried for 5 months, even going back to our original retailer where we purchased the projector and they were not able to get the filter for us. Susan at Mendronix was so helpful, in finding the part and then shipping quickly. Thanks.
Jul 30, 2014 Robert Patraw from Alaska, USA
Mendtronix serviced my JVC DILA 7 projector. They were always available for questions and were timely in the repairs. They not only built confidence through their customer service but clearly know the equipment well. The repair was completed and although I have lost some confidence in my JVC I have great confidence in Mendtronix
Jul 17, 2014 Dan Lawrence from Washington, USA
COMPANY: Lightspeed Design
Mendtronix is my go to facility for out of warranty repairs. They were able to repair a very old projector for me which I was very happy about. It took a long time to get parts, but I don't blame them for that. I was amazed they were able to get parts at all.
Jul 16, 2014 Andrew Guastaferro from California, USA
Fantastic service with accommodating assistance!