Visual Apex, Inc. Buyers' Comments

Overall Rating

4.91/5.00 (1,789 reviews since Oct 2004)
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Jan 14, 2015 Kent Johnson from Montana, USA
ORDER NUMBER: SEA147742
These folks are awesome. I have purchased two projectors from Visual Apex, with the last being the Epson PowerLite Home Cinema 8350. They are very helpful and friendly as well as knowledgeable. The throw calculator on their site is very helpful in determining which projector will work for your space. Shipping was very fast both times. Look forward to buying from them again when time for another upgrade.
Jan 14, 2015 pusher from Oregon, USA
ORDER NUMBER: 937557
No problems with shipping. Site was easy to navigate. The Distance Calculator was useful, although I would like to see Lens Shift data be included to make it a truly one-touch tool for set-up evaluation. I also used the Compare Projector feature on the Projector Central site to compare what the sales person recommended and what I liked. The "Compare" feature on Visual Apex is not as detailed.
Jan 13, 2015 Mike from Kentucky, USA
ORDER NUMBER: 94175
Visual Apex had the best price on the Refurbished Epson 5030 projector. Projector looks like it is brand new and has performed flawlessly. Visual Apex even followed up with me afterwards to make sure I was happy with my purchase.
Jan 9, 2015 Julie Edwards from Texas, USA
I could not be more impressed with Visual Apex for the purchase of an Epson 3020 projector, from product quality to the free projector mount and $125 gift card that was sent automatically. I would highly recommend this company for the best price and service available. We are delighted with our purchase!

Jan 8, 2015 Tom Johnson from South Carolina, USA
Good price and great service. Will definitely shop here agains
Dec 31, 2014 Jim Gould from New York, USA
ORDER NUMBER: 93777
I purchased an Epson 5030UB projector from Visual Apex an within 2 Days the Epson Projector was delivered. The Projector was packaged very securely and was in excellent condition. Visual Apex service personnel followed up with rebate form and within 7 days of my purchase sent the gift card which was part of the purchase agreement. I highly recommend Visual Apex. Great prices and superior service!!!
Dec 23, 2014 Ed from Michigan, USA
COMPANY: n/a
ORDER NUMBER: 936773
Best on line vendor I've used! Projector was delivered double boxed in 2 days as promised in excellent condition. They followed up AFTER the sale twice via email-Once to make sure I was satisfied or see if I had any questions or issues they could help with. The other to provide the status of a Visa card rebate. I've waited and wondered several times before awaiting a rebate. NOT from them! The card arrived 24 days after ordering the projector. I thought that was pretty amazing!
I'd strongly recommend them to anyone in the market for a projector. Exceptional customer service! It would be great if all businesses operated like this.

BTW-LOVE the pj! An Epson 5030ub.
Dec 23, 2014 David Zakikian from Florida, USA
COMPANY: Maple Leaf Estates
ORDER NUMBER: 93703
My purchase of a new Epson Model 8350 Home Cinema Projector was very easy and efficient. There Web site was very easy to navigate thru to complete my order. The order was processed very quick and accurately. I was kept informed on the progress of the order and shipment times and dates. It arrived exactly as promised and in perfect condition. I would highly recommend Visual Apex to any customer looking for any products they sell.
Dec 23, 2014 Mark Jacobs from New York, USA
COMPANY: Longview School
ORDER NUMBER: 93700
I purchased an Epson - Home Cinema 8350 projector from Visual Apex. I was a little leery buying from an online company I had never heard of, but my purchase experience was excellent. The website was clear and easy to navigate. The product came quickly and they included a ceiling mount for free. Then after I received the order, they followed up to make sure I was satisfied. Customer service is alive and well today, at least at Visual Apex.
Dec 21, 2014 Michael Frendo from California, USA
COMPANY: Michael Frendo
always a clean transaction with Visual Apex. Good prices, good follow up.
Dec 18, 2014 Roy C from Georgia, USA
Bought a HD projector (Epson) from Visual Apex. Got a great deal and the accessories (mount, cable and cover) free. Delivered in 2 days securely with lots of tracking updates. The accessories were specific for the unit ,saved me a lotof time looking and acquiring the right mount.
Dec 10, 2014 Jon Axtman from North Dakota, USA
COMPANY: Microsoft
ORDER NUMBER: 93592
We worked with Karl from Visual Apex to place an order for an Optoma projector and 110" screen. He was super helpful, and had great product knowledge. He was able to correct a few wrong assumptions I had, as well, and we got the order all placed.

Visual Apex shipped everything on time and in great condition. Overall, a super positive experience!
Nov 19, 2014 Don Vollmar from Illinois, USA
ORDER NUMBER: 93095
Epson 5020UBR
Nov 18, 2014 Pete from Pennsylvania, USA
Everything arrived on time and in good condition. I'm very pleased with the projector and screen. I would recommend your company to a friend.

Thx

Peter Gardy
Nov 2, 2014 Robert Marshall from Texas, USA
The folks at Visual Apex are great. They matched the big stores' prices but with unmatched personal service. All contacts were terrific. I got a follow-up email from a customer service supervisor wanting to know how everything went. I told her, and I'll say it here, everything went fine.

Highly recommended.
Oct 8, 2014 Evan from Texas, USA
ORDER NUMBER: 93083
Bought the Epson 3020e and I am satisfied with the product. I researched the product and the reviews accurately reflected the quality of the projector. More Pros than Cons with this projector.
Oct 2, 2014 Roger O from North Carolina, USA
ORDER NUMBER: 93018
From my initial phone call with Karl (in Sales), who spent a great deal of time providing his expert insight regarding the many available options (projector recommendations, screens, kits, etc.), to his prompt response to my email questions, I knew, without a doubt, I had made the right choice in selecting an audio/video company.

The level of customer service I received -- from start to finish -- is unheard of in this digital age, and I cannot possibly overstate what that means to someone like myself, who is a relative newbie to home media technology.

Visual Apex has a new lifelong customer! Keep up the excellent work!!
Sep 18, 2014 Tim from Texas, USA
ORDER NUMBER: 934568
This is the second projector I have bought from Visual Apex in the last 8 years or so, and as per the first time, the price was the best that I could find, the service was excellent, and the shipping was immediate! Not much more I could ask for, frankly!

Post sale followup to make certain that all was good was initiated by Visual Apex both by e-mail and telephone - and in this day, frankly, speaking to an actual person from a business is both unheard of and wonderful! Thank god that there is still a vendor left that believes in actual customer service!
Sep 17, 2014 TW from New Hampshire, USA
Very Very pleased with the both the customer service and products received. I called in looking for some advice and Brian Vaal was more then willing to help. Not only on the initial call but through a few follow up emails - all prior to my purchase. I ended up with the 122" Projecto Screen which is very easy to set up and take down and has a great surface for viewing. Because most of my outdoor use will be in the summer evenings I selected a Optoma HD26 for its brightness and it is working great.

All in all I would highly recommend Visual Apex for your A/V needs!
Sep 13, 2014 Evan Wolff from Indiana, USA
Ordered a projector and screen combo (visual apex screen) (benq projector). All materials arrived in great shape on time. Tracking emails were sent throughout. The screen looks fantastic and the projector is high end HDTV quality. The service was helpful and convenient. Would definitely reccomend them anytime.