Visual Apex, Inc. Buyers' Comments

Overall Rating

4.91/5.00 (1,778 reviews since Oct 2004)
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Dec 10, 2014 Jon Axtman from North Dakota, USA
COMPANY: Microsoft
We worked with Karl from Visual Apex to place an order for an Optoma projector and 110" screen. He was super helpful, and had great product knowledge. He was able to correct a few wrong assumptions I had, as well, and we got the order all placed.

Visual Apex shipped everything on time and in great condition. Overall, a super positive experience!
Nov 19, 2014 Don Vollmar from Illinois, USA
Epson 5020UBR
Nov 18, 2014 Pete from Pennsylvania, USA
Everything arrived on time and in good condition. I'm very pleased with the projector and screen. I would recommend your company to a friend.


Peter Gardy
Nov 2, 2014 Robert Marshall from Texas, USA
The folks at Visual Apex are great. They matched the big stores' prices but with unmatched personal service. All contacts were terrific. I got a follow-up email from a customer service supervisor wanting to know how everything went. I told her, and I'll say it here, everything went fine.

Highly recommended.
Oct 8, 2014 Evan from Texas, USA
Bought the Epson 3020e and I am satisfied with the product. I researched the product and the reviews accurately reflected the quality of the projector. More Pros than Cons with this projector.
Oct 2, 2014 Roger O from North Carolina, USA
From my initial phone call with Karl (in Sales), who spent a great deal of time providing his expert insight regarding the many available options (projector recommendations, screens, kits, etc.), to his prompt response to my email questions, I knew, without a doubt, I had made the right choice in selecting an audio/video company.

The level of customer service I received -- from start to finish -- is unheard of in this digital age, and I cannot possibly overstate what that means to someone like myself, who is a relative newbie to home media technology.

Visual Apex has a new lifelong customer! Keep up the excellent work!!
Sep 18, 2014 Tim from Texas, USA
This is the second projector I have bought from Visual Apex in the last 8 years or so, and as per the first time, the price was the best that I could find, the service was excellent, and the shipping was immediate! Not much more I could ask for, frankly!

Post sale followup to make certain that all was good was initiated by Visual Apex both by e-mail and telephone - and in this day, frankly, speaking to an actual person from a business is both unheard of and wonderful! Thank god that there is still a vendor left that believes in actual customer service!
Sep 17, 2014 TW from New Hampshire, USA
Very Very pleased with the both the customer service and products received. I called in looking for some advice and Brian Vaal was more then willing to help. Not only on the initial call but through a few follow up emails - all prior to my purchase. I ended up with the 122" Projecto Screen which is very easy to set up and take down and has a great surface for viewing. Because most of my outdoor use will be in the summer evenings I selected a Optoma HD26 for its brightness and it is working great.

All in all I would highly recommend Visual Apex for your A/V needs!
Sep 13, 2014 Evan Wolff from Indiana, USA
Ordered a projector and screen combo (visual apex screen) (benq projector). All materials arrived in great shape on time. Tracking emails were sent throughout. The screen looks fantastic and the projector is high end HDTV quality. The service was helpful and convenient. Would definitely reccomend them anytime.
Sep 11, 2014 SHIBU THOMAS from Oklahoma, USA
Jul 3, 2014 Chad Platt from Kentucky, USA
salesman, Shawn, was knowledgeable and helpful without being pushy. Was able to answer questions about my specific application vs blanket statements.
Jun 12, 2014 Ziming from Texas, USA
I ordered a projector late on Wednesday hoping I would get delivered by Friday.

Turned out I was a little late when I inquired about it. Later on in the day I got a email informing me they will upgrade my shipping to next day delivery no charge. How awesome is that!?

5 star merchant rating just for customer service!
Jun 10, 2014 sjav28 from Oklahoma, USA
Excellent prices. Excellent customer service during and after the sale - with follow-up contact by Visual Apex customer-service; both by phone and email after the sale - just to inquire if I had any issues or concerns with the products, shipping, or operation and use of the products. Shipping was timely. The products ordered (BenQ 1080P projector, projector, screen, cables, and other accessories) were shipped in excellect condition without damage.
Jun 5, 2014 JHebert from Texas, USA
Wanted a few questions answered before I purchased my EH501 Projector. Talked to Carl who was very professional and took the time to answer all my questions. I made the purchase, product shipped when they said it would and arrived in great condition. Couldn't be happier with my purchase.
May 21, 2014 Riversfather from California, USA
I first used Visual Apex about 5 years ago. I have been using them ever since. I purchased a few projectors, screens and accessories for personal and business.

I called them a few times with tech questions and they have gotten back to me in a timely manner.

Highly recommend looking at what they have to offer.
May 20, 2014 brian2109 from Virginia, USA
I bought a refurbished Epson 3020 with a screen from Visual Apex and couldn't be more pleased. The projector looks and functions as well as I would expect a new one to and it required minimal calibration. The projector package with screen, mount, and other items worked together flawlessly. I highly recommend them
May 2, 2014 kimchi from Colorado, USA
Totally positive experience. Purchased an Epson 5020 refurbished projector package. Everything was delivered as advertised. Customer support before and after the purchase was good in that they were able to answer technical questions on their products. I would recommend this site to friends, and shop here again in the future.
Apr 30, 2014 peterk929 from Massachusetts, USA
Excellent value, customer support, and follow up. Item was backordered and delivered as promised.
Apr 30, 2014 paulberg2 from Connecticut, USA
had a great experience and really appreciate the support in pre sales to go through the countless options and tech specs. It made the evaluation and selection process much easier. without their support i would have spend many days of time to narrow down to the right make and model for my needs. I appreciate their personal service and willingness to spend the time to get it right. return policy also made the purchase process more risk free.
Apr 29, 2014 Rajani Dewan from Texas, USA
ORDER NUMBER: sea138403
Epson 8350 home theater is a great product . enjoying our movie experience at home without stepping out.