Share this Page
Visual Apex, Inc. Buyers' Comments

Overall Rating

4.91/5.00 (1,739 reviews since Oct 2004)
Rate this Seller
Apr 21, 2013 Tombs from Florida, USA
Wow... Went to best buy first for the 5020ub but it seemed all the employees were just way to busy talking to each other to help me. Even after I asked if they had it in stock they showed no interest in my huge purchase.

I went home and ordered from visual apex and WOW great price free shipping and great customer service.. This is the only place I will go for my future projector needs.. I also used projector central for all my research in choosing a projector...
Mar 13, 2013 Robert Laps from Florida, USA
Phone answered by knowledgeable person. Transferred to a tech who new the projector I was inquiring about. I felt very comfortable dealing and purchasing with this company and would certainly give them a score of 10+ on followup after the sale. By the way they did have the best price on the product I was shopping for look no further.
Feb 14, 2013 RLG from Virginia, USA
I decided to buy an Epson 8700 projector based upon a number of reviews, but by the time I was ready to purchase one the model had been discontinued. I spent quite a while looking for secondary sources. I did not want to buy a used one because of the uncertainty concerning their history and condition, but I found several sites offering "refurbished" Epson projectors. I soon discovered, however, that "refurbished" did not necessarily mean refurbished by Epson; upon reading the fine print of some of the sites offering "refurbished" Epson projectors, I discovered that several were refurbished by a company other than Epson or were simply cleaned up by the reseller. Also, while some claimed to have replaced the projector lamp with a new one, on further inquiry the lamp turned out to be manufactured by another company of apparently uncertain reputation.

After deciding to purchase the projector from a company dealing in genuine Epson-refurbished projectors with new Epson lamps, I selected Visual Apex l because of its low price and seemingly good reputation. I placed the order, and Visual Apex had the projector shipped to me by Epson directly from an Epson warehouse.

It was a couple of weeks after receiving projector that I was able to get time to set it up. I was very disappointed to find that the lenses were badly out of alignment -- not by a couple of pixels but by about half an inch over a 10 foot projection. I telephoned Visual Apex and spoke with their customer relations representatives about the problem. They were surprised, but very sympathetic and helpful, giving me an authorization number to have the projector returned (without cost to me) by Federal express to the Epson facility, and told me they would have a replacement sent by Epson immediately without waiting for the first to be returned. Within an hour or so I received an e-mail from Epson notifying me that the new projector was on it's way and setting forth the tracking information. Unfortunately, I noticed that the model number listed by Epson in the notice was one digit off. I again telephoned Visual Apex and described the new problem. Within a couple of hours I received a call back from another Visual Apex representative, who said that she had turned around the package in mid-shipment so I would not be bothered with its arrival, that she had spoken to the responsible Epson representative, and that a proper replacement would be en route promptly.

The replacement unit arrived within a couple of days. It proved to be perfect -- the alignment was not even one pixel off at a 10 foot projection.

I am particularly pleased not only by the quality of the projected image produced by the projector but by the unusually competent assistance accorded by the Visual Apex representatives, Alice and Jocelyn, when problems - not of Visual Apex's making - arose.
Feb 12, 2013 Al B from Illinois, USA
ORDER NUMBER: 920394
Epsom Home Cinema 3020
Can’t say enough about the good service received from the folks at Visual Apex
This unit came with free 2day shipping free ceiling mount and free Disney Wow blu ray dvd for setup
I received email confirmation order numbers same day along with tracking numbers and they have been in touch me after reciept to make sure everything ok. What a concept! customer service after the sale.
Jan 17, 2013 robert garrett from Kentucky, USA
ORDER NUMBER: 86156
We purchased a Christie LX605 and a short throw optional lens from Visual Apex. I worked exclusively with Jim Jacobson who was very attentive to my questions and concerns. He actually read the emails and unlike polititions answered the questions rather responding with a sells pitch. The projector worked great and the display is bright and extremely criap. The only thing that had me worried was the manual said the remote had an effective range of six feet which would be totally unacceptable. In reality it works well at 55 feet and probably further. If the need arises to purchase another projector Visual Apex will be the first and only place I contact.
Nov 16, 2012 Peter from Georgia, USA
I purchased a Panasonic PT-AE8000 on 11/9/2012 from VisualApex. I received confirmation that the order was received almost immediately. Within a day or two, I had still not received a shipping/tracking notificaiton, so I called about it. They answered the phone quickly and told me it had been shipped, but the e-mail notification must have been lost. The projector arrived within 3-4 days of ordering with the standard shipping, and everything looks great!
Nov 14, 2012 BT from Oklahoma, USA
ORDER NUMBER: 918684
I have purchased two projectors from Visual Apex. Both buying experiences went well. Shipping was quick. They seem genuinely concerned about my satisfaction. Their prices are competitive.
Nov 14, 2012 Kelly from North Carolina, USA
I recently purchased a video wall system for my company, consisting of four NEC 55 inch borderless LCD screens, and a Peerless portable wall cart. The customer service that Visual Apex provided was, bar none, the best I have ever experienced with any company, anywhere, online or bricks and mortar. From my initial inquiry online, through many queries regarding models, specs and possibilities, to the final purchase and delivery, their staff was helpful, knowledgeable, prompt, and courteous. I look forward to working with Visual Apex the next time I require new video hardware.
Nov 14, 2012 Tim from Texas, USA
ORDER NUMBER: 85789
I purchased the Epson PowerLite Home Cinema 5020UB from Visual Apex was very impressed. I usually make big purchases online. I believe in seeing the person who I am gonna hand over a couple of thousand of dollars to, however Visual Apex answered all my questions and made me feel at ease of making my purchase. They shipped the projector and it was in my hands when they stated it would be. The nice personal touch is how they contact you following your purchase to make sure everything is going ok. I will make future purchases and recommend Visual Apex. They actually know how to handle customers.
Nov 1, 2012 WW from Illinois, USA
ORDER NUMBER: 918429
purchased a factory-refurbished projector (Epson Powerlite 8100) from visual apex. they had the best price i could find. everything went smooth and the unit has been working great so far. appreciated the option to pay via amazon marketplace. recommended merchant.
Oct 31, 2012 Slanky from Arizona, USA
Great experience with Visual Apex. This was my first projector and I took my time researching prices and where to order. I was very pleased with the combo package I purchased (Panasonic PT-AR100U and a 120" Visual Apex screen and accessories). The price was competitive, shipping was very fast and I had my order within 3 days or so.

I had been considering higher priced screens but am very pleasantly surprised by the Visual Apex 120" screen. Assembly was relatively painless and the image quality on the screen is fantastic.

Follow-up customer service has been stellar. Visual Apex has contacted me on several occasions to follow up and make sure that I got everything in my order, that everything was working well and to see if I had any further questions on operation of the equipment. I've been very impressed with their commitment to customer service, even after they have made the sale.
Oct 29, 2012 Ken H from Oklahoma, USA
great experience!
good technical evaluation and match.
good pricing and customer service.
I would recommend Visual Apex for your AV needs!!!
Oct 18, 2012 speed3nc from North Carolina, USA
Very fast shipping, packaging was perfect. I will order from them in the future.
Oct 18, 2012 Hudson from Michigan, USA
ORDER NUMBER: SEA121752
I ordered my Panasonic AE8000u from Visual Apex, and the experience was outstanding.

The PJ arrived quickly and safely. And not only that, Visual Apex followed up with an email and a phone call to make sure everything went smoothly with the purchase, and to ask if I had any issues with the unit itself.

You cannot go wrong with VA. I will be returning there for all my home theater needs.

Cheers,

Hudson
Oct 11, 2012 dnsgdn from Connecticut, USA
Panasonic PT-AE8000U and a new Vapex 106" tensioned electric screen. Everything went as well as should be expected. Equipment is installed and working perfectly. Very happy with the purchase and vendor.
Oct 10, 2012 TK6831 from Mississippi, USA
I purchased the Epson 3010 projector package with the fixed 92" screen. Great product, fast shipping and good price. Couldn't ask for more.
Oct 3, 2012 Sami from Quebec, Canada
ORDER NUMBER: 85380
I have ordered a 8700ub-r projector from them, since they were the only ones carrying it that I could find. The price was also attractive.
I am from Canada and they accepted my Canadian credit card with a Canadian billing address, but their shipping is in the US only. I had to order by phone since their checkout webpage does not allow for a Canadian billing address, but Karl on the phone was helpful and we got the order done without a hitch.

I had some credit card issues (Visa made a mistake when adding a secondary shipping US address to my account) which meant the transaction failed when Visual Apex tried to confirm it. The sales department contacted me and we resolved this problem after two iterations of Visa screwing up. I got to talk to a real human at Visual Apex that could actually pick up a phone and call Visa to confirm my address, which some checkout systems of larger companies do not allow (I'm looking at you newegg.com).

All in all, a good experience.
Sep 17, 2012 Gene from Hawaii, USA
From the moment of contact with Sales Rep to receiving the Mitsubishi XD600U DLP Projector that I purchased, this Company is by far one of the best I have dealt with. They ensured my needs were met and customer service was high priority.
Sep 15, 2012 Neil from Texas, USA
I first ordered this product from another vendor. They charged my card and I was told to watch for shipping information. A few days later, with no confirmation, I see that they put a credit back on my card. I assumed it was out of stock. I ordered from Visual Apex and everything went like clockwork. The day my order arrived, I noticed that the first company had hit my card again for the purchase, this time with an additional $300.00 charge. I got it fixed. I'm very happy with the service from Visual Apex and will certainly use them again.
Sep 12, 2012 Lori from Iowa, USA
ORDER NUMBER: 85158
We went to our local American store and the salesman referred us to the Epson Home Theatre projector on the site. www.visualapex.com. We love it the product has wonderful picture.