Visual Apex, Inc. Buyers' Comments

Overall Rating

4.91/5.00 (1,774 reviews since Oct 2004)
Rate this Seller

Oct 8, 2014 Evan from Texas, USA
ORDER NUMBER: 93083
Bought the Epson 3020e and I am satisfied with the product. I researched the product and the reviews accurately reflected the quality of the projector. More Pros than Cons with this projector.
Oct 2, 2014 Roger O from North Carolina, USA
ORDER NUMBER: 93018
From my initial phone call with Karl (in Sales), who spent a great deal of time providing his expert insight regarding the many available options (projector recommendations, screens, kits, etc.), to his prompt response to my email questions, I knew, without a doubt, I had made the right choice in selecting an audio/video company.

The level of customer service I received -- from start to finish -- is unheard of in this digital age, and I cannot possibly overstate what that means to someone like myself, who is a relative newbie to home media technology.

Visual Apex has a new lifelong customer! Keep up the excellent work!!
Sep 18, 2014 Tim from Texas, USA
ORDER NUMBER: 934568
This is the second projector I have bought from Visual Apex in the last 8 years or so, and as per the first time, the price was the best that I could find, the service was excellent, and the shipping was immediate! Not much more I could ask for, frankly!

Post sale followup to make certain that all was good was initiated by Visual Apex both by e-mail and telephone - and in this day, frankly, speaking to an actual person from a business is both unheard of and wonderful! Thank god that there is still a vendor left that believes in actual customer service!
Sep 17, 2014 TW from New Hampshire, USA
Very Very pleased with the both the customer service and products received. I called in looking for some advice and Brian Vaal was more then willing to help. Not only on the initial call but through a few follow up emails - all prior to my purchase. I ended up with the 122" Projecto Screen which is very easy to set up and take down and has a great surface for viewing. Because most of my outdoor use will be in the summer evenings I selected a Optoma HD26 for its brightness and it is working great.

All in all I would highly recommend Visual Apex for your A/V needs!
Sep 13, 2014 Evan Wolff from Indiana, USA
Ordered a projector and screen combo (visual apex screen) (benq projector). All materials arrived in great shape on time. Tracking emails were sent throughout. The screen looks fantastic and the projector is high end HDTV quality. The service was helpful and convenient. Would definitely reccomend them anytime.
Sep 11, 2014 SHIBU THOMAS from Oklahoma, USA
EPSON 3020 PROJECTOR
Jul 3, 2014 Chad Platt from Kentucky, USA
salesman, Shawn, was knowledgeable and helpful without being pushy. Was able to answer questions about my specific application vs blanket statements.
Jun 12, 2014 Ziming from Texas, USA
I ordered a projector late on Wednesday hoping I would get delivered by Friday.

Turned out I was a little late when I inquired about it. Later on in the day I got a email informing me they will upgrade my shipping to next day delivery no charge. How awesome is that!?

5 star merchant rating just for customer service!
Jun 10, 2014 sjav28 from Oklahoma, USA
ORDER NUMBER: 931746
Excellent prices. Excellent customer service during and after the sale - with follow-up contact by Visual Apex customer-service; both by phone and email after the sale - just to inquire if I had any issues or concerns with the products, shipping, or operation and use of the products. Shipping was timely. The products ordered (BenQ 1080P projector, projector, screen, cables, and other accessories) were shipped in excellect condition without damage.
Jun 5, 2014 JHebert from Texas, USA
ORDER NUMBER: 92135
Wanted a few questions answered before I purchased my EH501 Projector. Talked to Carl who was very professional and took the time to answer all my questions. I made the purchase, product shipped when they said it would and arrived in great condition. Couldn't be happier with my purchase.
May 21, 2014 Riversfather from California, USA
I first used Visual Apex about 5 years ago. I have been using them ever since. I purchased a few projectors, screens and accessories for personal and business.

I called them a few times with tech questions and they have gotten back to me in a timely manner.

Highly recommend looking at what they have to offer.
May 20, 2014 brian2109 from Virginia, USA
ORDER NUMBER: 91861
I bought a refurbished Epson 3020 with a screen from Visual Apex and couldn't be more pleased. The projector looks and functions as well as I would expect a new one to and it required minimal calibration. The projector package with screen, mount, and other items worked together flawlessly. I highly recommend them
May 2, 2014 kimchi from Colorado, USA
ORDER NUMBER: 91909
Totally positive experience. Purchased an Epson 5020 refurbished projector package. Everything was delivered as advertised. Customer support before and after the purchase was good in that they were able to answer technical questions on their products. I would recommend this site to friends, and shop here again in the future.
Apr 30, 2014 peterk929 from Massachusetts, USA
Excellent value, customer support, and follow up. Item was backordered and delivered as promised.
Apr 30, 2014 paulberg2 from Connecticut, USA
ORDER NUMBER: 91819
had a great experience and really appreciate the support in pre sales to go through the countless options and tech specs. It made the evaluation and selection process much easier. without their support i would have spend many days of time to narrow down to the right make and model for my needs. I appreciate their personal service and willingness to spend the time to get it right. return policy also made the purchase process more risk free.
Apr 29, 2014 Rajani Dewan from Texas, USA
ORDER NUMBER: sea138403
Epson 8350 home theater is a great product . enjoying our movie experience at home without stepping out.
Apr 24, 2014 datarush from California, USA
ORDER NUMBER: 930068
I found Visual Apex while browsing for a 1080P projector with lens shift. It had the best deal for an Epson 8345. Shipping was prompt and the projector works fine. I've put Visual Apex in my Favorites and would definitely look for their offers again.
Apr 9, 2014 Adrian from Georgia, USA
ORDER NUMBER: 929713
I am a repeat customer of Visual Apex. My original purchase was an Epson Powerlite Home Cinema 8500UB projector 4 years ago. My most recent purchase was the much upgraded projector, the Epson Powerlite Home Cinema 5030UB projector. The projector arrived within 5 days in an undamaged box and thus began my tremendous experience with it.

Prior ordering the projector, I completed weeks of review on the product on the Internet. Once I decided that the projector was the right one for me, I opted to use Visual Apex again for my purchase because of its excellent customer service, ease of navigating its website and my past experience with the company.
Apr 8, 2014 pbaker27 from California, USA
ORDER NUMBER: 929697
“I just happened to click on the visual apex link while reading a review of the projector I had decided on for my 1st Home Theatre project at a popular review site. I had done my research and knew what I wanted and was impressed with the pricing. What blew me away was the customer service, product knowledge and insight I found.

It didn't end there either, after the sale I was called by a rep to be certain everything was good with my purchase and then a week later I received a nice dust cover and sticker with a letter thanking me for my business.

In this day and age of pumping your own gas, bagging your own groceries and non existent customer service it's rare to find exceptional product knowledge coupled with pre and post sale customer service and support.”
Mar 19, 2014 hurricaneridge from California, USA
Excellent customer service and communication. They provided timely order updates and prompt shipping for a great priced product. I would definitely order from them again and would recommend to others.