MyProjectorLamps.com Buyers' Comments

Overall Rating

4.35/5.00 (34 reviews since Jul 2005)
Rate this Seller

Dec 19, 2014 Devan from Utah, USA
COMPANY: Westminster College
I purchased a Panasonic ET-LAF100A lamp with OEM parts for almost $100 less than any other site I found. I don't know how they keep them so cheap. The process was easy, communications sufficient, and shipping as expected. We will definitely use them again.
Dec 1, 2014 Fred Baskin from California, USA
ORDER NUMBER: 6636693454
I found MrProjectorLamps.com a very easy to use site to find the lamp I needed for my old Sony TV. I found the lamp I needed and ordered it very easily. The company kept me posted on the shipping status and the package arrived in tact. Installation went smoothly upon using the enclosed directions. I appreciate a job well done.
Nov 11, 2014 Ran from Israel, Israel
I ordered a module for Runco VX22i.
The item arrived all the way to israel within only four days!
Good quality module and lamp that work perfectly.
Good communication with vendor.
Saved me a lot of time and money.
Oct 27, 2014 Lauren Costello from Massachusetts, USA
Great customer service! Friendly, knowledgable, and enthusiastic about their product(s)! The item I ordered was received on time, and works beautifully. I will definitely be ordering from MPL in the future, and will highly recommend them to anyone I know!
Oct 27, 2014 Matt from Ohio, USA
Fast service and affordable price. Will recommend to friends.
Oct 16, 2014 Rick Duhaime from Colorado, USA
COMPANY: Advantage Home Technologies
MyProjectorLamps.com is the ONLY place you should place your lamp order. 1) best warranty, 2) very competitive pricing, 3) hands down best service.

I have ordered lamps from 4 different "wholesalers" in the past and had to deal with inflated "wholesale" pricing, mis-directed shipping and poor quality product with a worse warranty.

Earlier this year I tried to find a EXPENSIVE and hard to find lamp. I looked at all the usual places and finally ordered one from MyProjectorLamps.com. To my amazement, I received an e-mail AND a phone call from the company apologizing for not having it in stock. After they did some checking for me they called again and said it was on back-order for several months and that they would credit my account immediately. They did. I checked around and NOBODY had it.
Five months later my customers projector went from "please replace lamp" to "Failure Eminent". I checked on line again, decided to call MyProjectorLamps.com before placing my order on line. I received a phone call the next morning and it shipped that day.......$200.00 less than the competition. The lamp I received was the factory original Xenon bulb along with housing. customer is happy, I am happy. Good work guys.
Oct 14, 2014 Jesse from Florida, USA
I want to give a HUGE thanks to My Projector Lamps they saved my football party. I called in on Friday afternoon, very desperate, and completely clueless about projector lamps. Manny was extremely helpful in helping me get the right lamp for my EPSON projector. Manny even made a special call to Fedex so I could get Saturday shipping and still got it out after their cut off time. I had it bright and early Saturday as promised ! Excellent customer service and thank you for saving my football party !! I will definitely come back !
Oct 10, 2014 gordy from California, USA
COMPANY: n/a
ORDER NUMBER: 121954
I purchased a replacement lamp for a Panasonic AE8000 (ET-LAA410). They charged my CC immediately but did not ship the product until 3 weeks later. They did not respond to any of my emails or phone calls in the meantime and ultimately I called my credit card company and stopped the charge.

I actually still received the package and was surprised to see that what they sent me was not a genuine Panasonic replacement lamp, but a "myprojectorlamps.com" white labeled generic. It's the same generic lamp that can be had elsewhere for $80 and they're charging the full $300. Very shady!
Sep 18, 2014 Tim West from British Columbia, Canada
In 2010, I purchased a projector lamp from your organization -the Calgary Canada location and the experience was excellent. The website is a pleasure to navigate, and, at the time, Danielle from Customer Support helped me coordinate timing to receive the package. Of course, I am now a repeat customer. This time Katie from Customer Support was equally gracious and helpful. Your firm has an excellent customer-centric philosophy which is evident in your service execution. Well done.
Mar 12, 2014 rdaley from Pennsylvania, USA
ORDER NUMBER: 116588
Amazing customer service. I ordered a bulb for my marantz VP15S. The one I got didn't fit because it had the wrong connector end. I braced for what nightmare might unfold as I would need to sort out the problem and started with a simple email to their customer support. Boy were they great. I got a reply within a few hours with apologies for the human error on their end (let's face it, that can happen anywhere and it was so nice to get an honest explanation and not some song and dance). They said they'd get the right bulb out immediately and they did along with a pre-paid return label for the wrong one they had sent me. They took ownership of the issue and made it right without delay. All I did was send one simple email explaining the problem. Would ABSOLUTELY buy from them again and recommend to everyone I know. The best judge of any business is how they handle things when something goes wrong (because things can go wrong anywhere) and these guys were tops.
Feb 12, 2014 Prof. from S.A., Australia
I recently purchased a replacement lamp for my Mitsubishi HC4000 projector..
The service was exceptional..I ordered the lamp Monday morning and it arrived Wednesday morning..Two days from Sydney to a country region in South Australia!..

Outstanding service and highly recommended...
Nov 17, 2013 Richard from British Columbia, Canada
First and foremost I am a first time user of this company. I needed a new lamp for my TV as the GSP fight was on Saturday and my bulb up Thursday. My service was outstanding and very fast and efficient. The gal that I dealt with was extremely polite and knowledgeable. Great shipping had my bulb overnight. Thanks guys.
May 3, 2013 Bhampton from New Hampshire, USA
I placed an order for a product shown as available. A full week later when I called I was told it was out of stock. I wish they would have let me know instead of me having to call and find out. I still have no idea or estimate of when my order will ship but I'm 100% sure this business has no customer service to speak of. Completely disappointed. Be sure to order a month or more in advance if you roll the dice with this company.
Apr 9, 2013 George P. from Michigan, USA
Ordering was easy. Manny was patient and helped make sure we had the right product. We will look to them again in the future.
Apr 6, 2013 Soteris Eliades from NICOSIA, Cyprus
I would highly recommend My Projector Lamps, I purchased a replacement lamps for 2 JVC Projectors.Fantastic service and quick response by My Projector Lamps.
Jan 8, 2013 Courtney Samuels from Massachusetts, USA
These guys were phenomenal from start to finish.

I was new to buying replacement lamps for our projector and they walked me through the entire process of making sure I got the correct product, what my options were, and even changing out the lamp once I had it.

My lamp got here when they said it would, and everything worked great once installed.

I'd recommend calling these guys to anyone that needs replacement lamps!
Dec 24, 2012 switz from California, USA
I was looking at purchasing a lamp module on ebay but decided that I didn't want a cheap import.

They shipped out the lamp at a cost of over $300.00. I received it and it was DOA. I had to reinstall my old lamp and called them to get a refund. The guy on the phone was nice enough and said I could either return it for a refund or exchange. I decided to give them another try and told him to replace it.

I packaged the bulb assembly back into its box and sent it back with their emailed FedEx label. A few days later, I got my NEW bulb. As I opened the box, it was apparent that it wasn't a NEW bulb. In fact, I am 99% sure they sent me back the bulb I had sent back to them. I recognized the way the literature was packaged as they way I did it prior to sending it back to them.
I took the bulb out of the box and saw that the mounts where the bulb assembly attaches to the base were broken. I was pretty pissed at this point.

I called them telling them what I found and asked for a refund. They said no problem and sent me another FedEx label. Four days after the tracking number said they had received the bulb I still hadn't received my refund. I called them and the guy said he would do it while I was on the phone.

A little while later, I checked my PayPal account and the refund was there; all except $39.99. So, this company sent me a defective bulb, sent me the same bulb back but in worse condition, and then kept $39.99 from me when I returned it; so, it cost me only $39.99 not to do business with them. Nice job guys.

I ended up on eBay and bought one for $118.00. I figured at this point how can I do worse than http://myprojectorlamps.….

UPDATE:
Got the new bulb from a vendor on eBay. Guess what? works perfectly and the picture is great.
Nov 12, 2012 Karen Penton from NSW, Australia
After having a projector lamp on order with a local company for over a month, we contacted My Projector Lamps. Within a week we had the lamp delivered to our premises.
The service and continual update of our order was the best anyone could ask for.
I can only say great things about Dunstan and the team at My Projector Lamps and would definitely recommend them.
Mar 17, 2012 tules from South Carolina, USA
I received excellent service with quick answers to my questions about the numerous types of home lighting we have. They also have cataloged the bulb information by room for easy ordering next time. The shipment arrived within a week of ordering. I highly recommend this company for their personal service and quality of products.
Mar 9, 2012 Joan Sample from Georgia, USA
ordered my bulb one day andf got it the next great service, have orered from other companies and it took forever and the prices are great, I will be ordering again...

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