ProjectorLampExperts.com Buyers' Comments

Overall Rating

3.89/5.00 (9 reviews since Sep 2008)
Rate this Seller

May 16, 2014 criv227 from Nebraska, USA
I purchased what I thought was an OEM replacement lamp for an Epson 8350.

The site has great information about how to avoid a scam and to know when you are ordering a genuine manufacturer's product (as other reviews have pointed out, like http://www.projectorlampexperts.ca/genuineprojectorlampbox.aspx and https://www.projectorlampexperts.com/LampAdvice-ProtectYourself.aspx). The lamp I ordered was advertised as an "original manufacturer's lamp". And it was only about 30% off of Epson's direct price, so I thought it was a good deal.

So I was shocked when I received my Epson 8350 replacement lamp and it was in an box with no manufacturer name at all (Epson or otherwise), none on the lamp itself, and instructions in broken English! It looked exactly like the lamps you buy on Amazon for $40 that break in 100 hours, ruining your projector in the process.

Needless to say, I emailed their customer service, and though their response time was excellent, they kept talking in circles around me, telling me at different times it was the same lamp I asked for, that it was the same, and my favorite - that it wasn't possible to get an Epson lamp (though one of those links above literally shows a picture of what one looks like).

I have demanded a full refund including return shipping, and am going through the process now. (Fingers crossed, I will update this review if I can if/when it goes through.) Meanwhile I called Epson and ordered directly from them. I will make sure they know this company is trying to pass off what they refer to as "original manufacturer's lamp" on their website.
Mar 23, 2011 roy briggs from Alaska, USA
ORDER NUMBER: ORD0056702
On March 11 2011 I wrote a review that caught the attention of one of the managers (Mack Wilhelm).He did some research on my order and found out that someone did not follow thru with my order.He was very sorry about what had happened and promised to make it right.He refunded all my money.I believe that PLE takes pride in their company and takes the time to listen to their customers and follows thru to help resolve any issues.I am satisfied with the results.Thank you Mack for listening to my concerns.Roy Briggs Wasilla Alaska
Mar 11, 2011 roy briggs from Alaska, USA
ORDER NUMBER: ORD0056702
On dec. 10 2010 I placed an order for one bulb for my sanyo plz 4 poalmp94 I finally recieved this order on march 10 2011.I will never buy anything from this outfit again.They never emailed and said it was on the slow boat from china.Plus I got charged for converting my us dollars to another denomination.Do not buy from this outfit.Roy Briggs Wasilla Alaska
Sep 24, 2010 Vicki Gorman from Texas, USA
ORDER NUMBER: USW0012933
Great website and service.
Aug 11, 2010 Isabel from Florida, USA
Great Customer service. Had Lamp i wanted in stock and had a very speedy delivery. Will buy again and recommend to anyone.
Apr 13, 2010 miya atiqur rehman from delhi, India
projector lamp and flamint only kindly take rate holesale rate thank u
Jan 11, 2010 Matt from California, USA
Great customer service. I inquired about an issue with my Sony LCD TV and the support staff noted that it probably wasn't the Projector Lamp, but the optical engine/optical block. We confirmed it with a local TV tech. Instead of just trying to sell us a new lamp, they actually helped diagnose the problem. That's a refreshing approach to customer service.
Dec 6, 2008 hugo from Florida, USA
projector lamp toshiba tdp-t30
Sep 22, 2008 D Berg from Utah, USA
Good Customer Service! When my email bounced back, they called to verify it was correct. The package was received on time, and was wrapped to protect it from breakage.
They sent a sticker to put on our business projector so it will be easy for anyone to reorder a lamp the next time.
The price was the best I found on the web, but I also did some checking on their track record and affiliations.
Based upon my experience, I highly recommend this vendor for projector lamps.