Projector Lamp Source Canada Buyers' Comments

Overall Rating

4.43/5.00 (42 reviews since Jun 2011)
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Sep 21, 2015 P. T. Moore from Quebec, Canada
I want to thank you for the excellent service I received on my recent purchase of a Sony Projector Lamp. My search for the lamp indicated several supply sources with considerable price variances. I doubt product quality alone would have influenced these prices to the extent noted. All considered your price, although not the lowest, appeared fair. I received delivery a little over 24 hours after order placement; I was more than surprised you could expedite my order in such an efficient manner.
Aug 10, 2015 Barry from Ontario, Canada
I purchased a BenQ lamp from Projector Lamp Source Canada. Prior to placing the order, I called to ensure that the "Lamp" (complete assembly) was genuine. I did this as I had an older projector and I made the mistake of purchasing a generic from a US distributor. In this instance, it arrived physically damaged and was returned and credited. It was at that time I was also made aware of my error that it wasn't genuine (The packaging alone made that pretty clear to me). Anyway, PLS assured me that it was Genuine, OEM and appeased my concern. I proceeded to place my order. The part arrived and I looked at the box and the part and all seemed to be in order.

As my current lamp was still functioning but near life expectancy, I put the lamp into storage until required. When I finally installed the replacement lamp, I thought all was well but within a brief period of time, the projector acted bizarrely and shut down. I opened the projector and reseated the lamp assembly thinking it might be a bad connection. Regrettably this didn't resolve the issue. I finally reinstalled the other lamp and tested the projector (which worked fine). Fortunately, it turned out that the issue was related to the lamp and not the projector. I contacted the supplier who informed me that I had just exceeded the warranty return period. I explained that I had just installed it but this wasn't a satisfactory explanation for replacing the lamp. They explained that I should have tested the lamp upon receipt. I can't argue as the onus was on me to ensure that the lamp was working satisfactorily so I just asked whether they could help to offset the cost of a replacement. I was told by the representative that she would do what she could and get back to me. When I didn't hear back from her, I contacted them again to find that she had left on holiday and just left me in limbo.

I began investigating the lamp and the possibility that I had been misled. The box and packaging looked professional but didn't say BenQ and the enclosure looked slightly different. I began to wonder whether I had in fact received what I ordered. I contacted BenQ USA and asked for their input. After sending photos etc, they confirmed that this was "not" a genuine BenQ product. It was at this time that I had also contacted the supplier and asked once again but in writing (not on the phone as originally done) whether this is a genuine BenQ product. This is where the truth came out. I was informed that the bulb was OEM, but the lamp assembly was not! This led into a war on words.They state "Projector Lamp for BenQ W7000 Projector - Genuine Original Lamp with Housing. They use the OEM p/n and they use genuine in the same sentence for housing. I made it clear that regardless of the warranty period provided, I had not been supplied with what I was led to believe was Genuine, OEM, BenQ product. Regardless of the circumstances
relating to this sale, they totally ignored the facts. I asked that they at the very least modify the site to add the words "Generic or Compatible" to the enclosure and make it totally clear to the end user that this is NOT A GENUINE BenQ product as a whole. Even if the bulb comes from the factory who makes it, I honestly don't care whether the bulb is supposedly coming from the OEM as I can't even verify that. What is important to me is to have a factory tested and verified Benq lamp which is what I thought I had purchased.

Suffice to say that they ignored the request to clarify the wording on their page nor did they accept responsibility for misleading me on the phone.

I'm out the cost of a lamp which I've since replaced with another from another firm which is GENUINE and works flawlessly.

As the saying goes... Caveat Emptor…

Update: Sept 2015

I am delighted to advise that I’ve been contacted by the management of PLS. He has sincerely apologized for how this matter was conducted and issued a full credit. I in turn am appreciative that they have decided to resolve this matter amicably.
Jul 8, 2015 Kirby from North Dakota, USA
Horrible customer service. Their lamp damaged my projector right out of the box and I asked if they would cover the cost of repairs. After 3 months of many polite but ignored emails I finally got an answer. No. They could have saved me the hassle by telling me right away.
Apr 9, 2015 Peter Walker from Ontario, Canada
COMPANY: Walker GraphX
I am very pleased with the services I received. I ordered a lamp in the past from 2012). I received it in 2 days... Mississauga to Thunder Bay. 3 years later it was a fast and easy process to order another lamp we needed. Thanks team
I will certainly recommend (and have) to friends and family this service! Fast, Reliable and Dependable.

Peter Walker
Nov 13, 2014 Lou from Ontario, Canada
I would re amend anyone that needs a new lamp for their TV this is the site to go with excellent service we had next day delivery. If I had to deal with this problem again this is the company I would deal with. THANK YOu
Oct 21, 2014 Robert Kelly from Quebec, Canada
Hi! I bought two lamps from Projector Lamp Source.
There produut are very good quality and the service is excellent. If you order by phone, ask for Camilles, she is very efficient.
Oct 17, 2014 John Jenkins from British Columbia, Canada
COMPANY: Retired
I have a beautiful 9 year old 50 inch Sony SXRD back lamp TV. So recently when I turned the TV on there was no picture. After some research it appeared the projector lamp had failed. I called the store where I purchased the set to be told that Sony no longer produces these lamps and my only option was to take my TV to the recycle dump. I was not impressed with there suggestion so I went online to Amazon and found several companies in the States that sell lamps. You can imagine how excited I was to find this Company in Mississauga, Ontario who also sold them and when I entered my Lamp Model number they had 11 in stock. So I placed my order at 8:30am eastern on Tuesday and by noon the next day the Fedex man was knocking on my door on Vancouver Island. Now that is what I call service. I really appreciate such superb service from Projector Lamp Source. I have book marked you for any future requirements. You can't do better than that. Thanks so much.
John Jenkins
Sep 29, 2014 Jeff Piper from Ontario, Canada
COMPANY: D.M. Robichaud Associates Ltd.
We went through quite the round of frustrations trying to find a replacement bulb for our Optoma EH500. I recently ordered a replacement bulb through your website. The price was less than half of the other prices we saw online and the bulb just arrived a few short days after ordering. I'm very pleased and impressed.

Thank you :) You have a lifetime customer.

May 20, 2014 Len Glaser from Virginia, USA
ORDER NUMBER: plsu532443
I had a tv repairman come and check out my projection tv. He told me my lamp was shot. It lasted six years. He called me the next day and told me it would be almost $200 including shipping and tax.
I went on line and found PLS.
I purchased the lamp for $95. and received it in four days.
It took ten minuets to replace it and my tv is like new.
I am very satisfied with the service of PLS.
May 14, 2014 Blue1Canadian from Ontario, Canada
ORDER NUMBER: plsca31271
Projector LAMP source is Safe as rain and faster than anyone would ever believe. I ordered my bulb from them Late in the afternoon on a Friday the delivery was made on the Monday 3 day's I installed it in minutes it worked marvellously this company has been there for me for the last two times, as far as cost and service I have never seen anything like them Congratulations. I will be back.Blue1Canadian
Aug 23, 2013 Timothy Ryan from Ontario, Canada
What great service I had received from this company, I placed my order at 1230pm and had received it the next day at 11am, I was even pretty impressed with the way it was wrapped anything you order online anymore just comes thrown in a box, I bought a bulb for my TV hopefully I don't have to deal with them again anytime soon and only for selfish reasons I don't want to blow another bulb, Great Company one that I will recommend to anyone who needs a bulb for a TV
Jan 24, 2013 Andy Jun from California, USA
I was ordered "2x Sanyo POA-LMP104 E-Series Replacement Lamp".

Delivery is so fast & safety.

I believe this company...

Oct 11, 2012 berto from Ontario, Canada
I ordered a new lamp for my hitachi dlp television, the web site was very easy to use and i received my lamp promptly. The overall experience was excelent.
Sep 17, 2012 Nicole Blondin from Quebec, Canada
I am delighted with the rapid delivery of my projector lamp. It arrived the next day & that's for the basic ground delivery option offered by UPS. I'm amazed! The service representative for your company <Mr.Wilhelm Mack> that handled my purchase order was most informative, helpful and has the most pleasant customer relations skills. He put me at ease in trusting your company that we selected in result of our search on the internet, as I preferred to deal with a Canadian company. It was great dealing with your company for the first time. I will pass this on... I also have a second projector that I am now thinking of ordering a spare lamp, for future use. We are very very happy with our new acquisition & best of all, I know I can trust your company. Your price was competitively better! The lamp works great - nice & bright. Thank you.
Sep 13, 2012 Mr Hugh McLeod from Alberta, Canada
Often businesses only hear about complaints from customers rarely compliments.
I would like to take this opportunity to compliment your employee Martha.
She handled my call, well a few calls, about my inquires about purchasing an XL-2400 projection bulb and housing for my fathers Sony LCD tv.
Martha was very courteous, helpful, competent and pleasant to deal with.
She was knowledgable about any information I asked her.
She gave us very good service and handled the transaction efficiently.
Martha presented a positive image of your company.
You have a very valuable employee there.
I hope you will extend our thank you and let her know she is a good and valuable employee in your company.
If possible please share this email with her.
I know where to come for great service quick and items in stock and shipped out fast.
Wishing your team much success in the future.
I will definitely pass on to my friends and others the great service of your company

Aug 17, 2012 Christine Dauphin from Quebec, Canada
On Aug 15th, I ordered a replacing lamp for my Sony Grand Wega. Martha from Projector Lamp Source Canada guided me to place my order.
Well, On Aug 16th at 0845, UPS was at my door. I replaced the faulty lamp with the new one.

It is working perfectly, colours are bright.

Thanks for a great service and fast delivery!
Aug 15, 2012 Neal L from Ontario, Canada
I purchased a lamp for my Sony TV from Projector Lamp Source.It arrived on time with next day service,cheaper by over $100 dollars and faster than what my TV service center could offer! Great deal, great service. Just added to my computer favorites!
Jul 9, 2012 Charlie Camilleri from Ontario, Canada
I'm very pleased with my order of my Projector Lamp for my Sony TV. and also impressed with the speed that it arrived. Thank You and it was a pleasure dealing with Source Canada. I will surly pass my purchase satisfaction to my friends.
Jun 15, 2012 Rita Sean from New Brunswick, Canada
If you need a replacement lamp for your TV,, well this is the place to get it. Our lamp blew in our TV, so i called local dealers but the price was kinda high for me. So i thought internet. I found Projector Lamp Source and a few others but Projector Lamp Source was a cut above the rest and half the price of the local dealers. Correspondence was fast and very courteous. I ordered the TY-LA1001 and it was shipped almost immediately. Shipped on wednesday afternoon, received on friday morning, super fast shipping.
So to sum it up this is the best place for your replacement lamp needs, they are a cut above the rest. Would not hesitate to buy from again.
May 14, 2012 TommyBoy from Ontario, Canada
Thanks so much for the super solid service .. Lamp was quality original OEM part and NOT a cheap inferior replacement just as advertised .. Website was very easy to navigate to locate proper lamp . Free shipping is bonus , ordered Wednesday night , received Friday noon , can't beat that .. All in all , straight A's .. What can I say Canadians do it best .. Thanks Again !!!

Kind Regards

Visual Apex