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Panasonic PT-AX100U by Robert - Jan 26, 2008
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| HD 720 (1280x720), 2000 ANSI Lumens, 10.8 lbs, $2,999 (MSRP) |
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| Personal Experience |
| This is the biggest pile of (*&&%) I've ever owned. I bought it at the end of July in 07 and by August I was having problems. For one thing it's flimsy. It has the look and feel of a toy. The picture is respectible, but the unit really requires darkness for the best effect. I had problems with the HDMI syncing with my DVR. The picture would blink on and off. Contacted support via email. No response for 3 weeks, and then they blamed Dish (they fixed it when I sent it in for repair). I had the iris issue starting in October, but I really didn't want to have to sent it in. I also started experiencing the subtle change in brightness every now and again. I tried to negotiate with Panasonic based on the numerous problems that they've had with this unit to replace it with an AX200U (which supposedly has all of these problems resolved - see the reviews and buyer beware). They did not return my calls and support basicly said I had to send the unit in at my expense. Ok fine. I bit the bullet and sent it in. Got it back 2 weeks later. The HDMI issue was fixed. But the first day I had it back the internal fan stopped and the unit shut down. I powered it off, and then back on and it worked for a while then it happened again. It's still happening but usually only once per day. Again I contacted Panasonic through Costco's Carnecierge program, and again have not been contacted. Spoke with the manager at Costco and they have agreed to refund the $1700 I paid for this unit, but that doesn't really change the fact that Panasonic has not and still will not take responsibility for thier faulty product. Costco is going to eat the cost of the projector in the interest of customer service, and Panasonic will not allow them to return the unit because it's been more than 90 days. That saves me as a consumer from being out $1700, but it doesn't require the manufacturer to take any responsibility for their poor product. I will never in my life time buy another Panasonic procuct. Their support is non-existent; utter appathy comes to mind. |
| Problems |
| Stuck iris shutdown problem. Incompatible HDMI protocol problem. Fluctuating brightness issue. Terrible customer support. |
