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Mendtronix, Inc.
Buyers' Comments

Overall Rating

4.80/5.00 (234 reviews since Jan 2008)
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Jun 25, 2020 CarlnTuanja Bargney from Illinois, USA
COMPANY: Cathedral Of Yshua
I needed assistance with screen orientation. Susan could have sent me to someone else for support but she stayed with me and walked me through the repair. I really appreciate the customer service I received because in this day and time, people have not been very nice. Susan was an absolute breath of fresh air and a joy to have had a conversation with. She also gave me some specs on a pc shes using which has helped me determine my next pc. I appreciate this type of customer service. It was friendly and welcoming not just cut and dry.
Thanks SUSAN for quality customer care.
Jun 18, 2020 Dawn from Washington, USA
Susan's professional and cheerful attitude combined with expertise helped turn around a potential disaster (due to the shipper that we selected damaging our projector during shipment). We had used their company 5 or 6 years ago and also had a good result. But to have support when things are not so smooth was so appreciated.
Jun 18, 2020 Tyron from Georgia, USA
I called to ask about repairing a Epson projector and I was shocked at how knowledgeable and helpful their representative Susan was. Definitely spent extra time talking with me and explaining my options. They have my business for sure. Great folks.
Jun 2, 2020 Theresa Kajs from Ohio, USA
COMPANY: Institute for Healing Therapies, LLC
Susan Williams was extremely helpful when I called seeking a lamp for my Toshiba projector. After fifteen years, the lamp died, and the Toshiba contact gave me your company's phone number. In less than 24 hours, Susan called me and she immediately searched to find what I needed. She went beyond the call of duty to find the last one on clearance and provided me with a discount and free shipping. I am so grateful for her prompt response, her expertise, and her caring personality. I look forward to receiving your product.
May 19, 2020 Randy Podolsky from Colorado, USA
COMPANY: Podolsky & Associates
Customer service was easy to work with, very timely and helpful. They were especially considerate of our needs given C19 impacts on our warranty. Mendtronix is professional and service oriented. Thank you, Susan, and the entire team.!
May 18, 2020 Henry Lee from Vermont, USA
ORDER NUMBER: 267925195509
This to say that Mendtronix, and especially Susan Williams as their representative, has done a great job bringing my Projector back into operating order. Everything from the initial fielding of my request for service to the arrival back home of my unit has been dealt with professionally and with a great heart, sensitive to my needs.
Thanks Susan and Mendtronix.
Feb 18, 2020 Teresa Tindall from Louisiana, USA
COMPANY: Ouachita Parish School Board
Projector Repairs
Feb 18, 2020 Keith from Tennessee, USA
COMPANY: Memphis Communications
We have had several projectors repaired by Mendtronix over the years. Our rep, Susan Williams, always provides us with exceptional service!! The thing I appreciate most is that she updates us throughout the entire process so we are always informed. Keep up the good work
Feb 5, 2020 Paul Canova from Utah, USA
COMPANY: TVS Pro / TV Specialists
ORDER NUMBER: 112228, 113108, 114127
I've worked with Mendtronix for just a few months now, and I appreciate the consistent, well organized way that Darlene keeps me updated, and their well managed website. If our company can mirror what they do for us, in our business, we'll be in good shape.
Jan 23, 2020 Doug Firth from New Jersey, USA
COMPANY: Tele-Measurements, Inc.
We have been using Mendtronix for projector repairs for the past 7+ years with great satisfaction.
Our account Rep - Darlene Pecheco is outstanding.
All issues are dealt with promptly and professionally.
We have NEVER had an issue with this company.
Jan 18, 2020 Greg Grefer from Louisiana, USA
COMPANY: personal
sent the projector in for an overheating issue. UPS botched the shipping and damaged the cover. Medtronix alerted me, dealt with the UPS inspection, replaced the cover (for which UPS reimbursed me). Meanwhile they replaced the cooling fan and got the projector back to me in time to watch my Tigers win the National Championship. Many thanks to Susan and the crew at Medtronix -
Jan 9, 2020 Cameron from Washington, USA
COMPANY: Mercer Creek Church
Mendtronix was great to work with when we needed two projectors repaired. The parts that they needed were on back-order and so they did what they could to get the parts to them as fast as possible. Then when I asked for a status update, they expedited my repair so that I could get one of them back sooner.
Dec 20, 2019 Malcolm Marshall from California, USA
COMPANY: Expo Audio Visual
I have found Mendtronix to be an exceptional company to work with for our projector repairs. They make the whole process of shipping the units to them, the problem analysis & return on the projectors a straight forward process. On top of that, their prices are very reasonable.
We have just had 2 projectors repaired which will will receive back shortly, we also had problems with the lenses for the projectors that Mendtronix fixed also.
Darlene was out point of contact throughout the whole process & she was the best there good be, her customer service was second to none & we were kept informed continually from start to finish.
Great job Mendtrtonix & hang on to Darlene.
Malcolm Marshall
Expo Audio Visual
Dec 19, 2019 Rick Rosenberg from Pennsylvania, USA
COMPANY: Cinetech
ORDER NUMBER: 113172 & 113171
JVC Projector Repairs

This has been one of the best experiences I have had with a projection repair company. Everyone was helpful and listened to my requests. Darlene Pacheco was a absolute joy to work with on getting my units finished and shipped on time for me. I can not thank her enough. This is one company I shall be working with for a long time !

Rick of Cinetech
Dec 10, 2019 Brad Thomas from Oregon, USA
COMPANY: Diversified
Mendtronix is an outstanding organization to work with. They are truly a World Class Customer Service, Logistics and Repair Facility. Their technical expertise is amazing. I would highly recommend engaging with Mendtronix.
Oct 3, 2019 A. Safar from New York, USA
I presented Mendtronix with the repair of our projection display. However, the problem exhibited by the display proved to be more complex and required a more extensive repair situation than initially anticipated.

My account manager, Darlene (Dar), was simply outstanding in keeping me up to speed on all phases of the repair. I was able to make informed decisions on whether or not to proceed with the extensive repair given the timing and costs.
Aug 28, 2019 Aleta Prudhomme from California, USA
I am having my husband's JVC projector repaired. Unfortunately it was damaged by the shipper. Darlene was my point of contact. She made sure that we had excellent pictures in order to file our claim. She also stayed in touch with me every step of the way informing me of what to expect next. This was a very easy process, and because I am in Sacramento I was nervous about sending the projector so far away. My fears were for nothing Mendtronix more than met my expectations. I would definitely refer anyone I know to use their services, or even make a new purchase. Thank you Mendtronix for all of your help.
Jul 16, 2019 Charles Lentini from New Jersey, USA
COMPANY: Montgomery Academy
I have been getting all my smart projectors repaired by Mendtronixs for 8 years always returned in excellent working condition and
Susan Williams is great to work with.
Jul 12, 2019 Gus Zavala from Nevada, USA
ORDER NUMBER: 267925170352
Company was quick to provide estimate and specific details concerning repairs items. My projector was returned with insurance and arrived promptly and in the same original box I had sent them.
Jul 11, 2019 Steve Walker from Florida, USA
COMPANY: Our Lady of Lourdes Catholic school
Sent in all of our smart board projectors and our account manager Dar was very helpful in getting everything taken care of very efficiently. I would recommend these services

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