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Mendtronix, Inc.
Buyers' Comments

Overall Rating

4.79/5.00 (228 reviews since Jan 2008)
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Feb 18, 2020 Teresa Tindall from Louisiana, USA
COMPANY: Ouachita Parish School Board
Projector Repairs
Feb 18, 2020 Keith from Tennessee, USA
COMPANY: Memphis Communications
We have had several projectors repaired by Mendtronix over the years. Our rep, Susan Williams, always provides us with exceptional service!! The thing I appreciate most is that she updates us throughout the entire process so we are always informed. Keep up the good work
Feb 5, 2020 Paul Canova from Utah, USA
COMPANY: TVS Pro / TV Specialists
ORDER NUMBER: 112228, 113108, 114127
I've worked with Mendtronix for just a few months now, and I appreciate the consistent, well organized way that Darlene keeps me updated, and their well managed website. If our company can mirror what they do for us, in our business, we'll be in good shape.
Jan 23, 2020 Doug Firth from New Jersey, USA
COMPANY: Tele-Measurements, Inc.
We have been using Mendtronix for projector repairs for the past 7+ years with great satisfaction.
Our account Rep - Darlene Pecheco is outstanding.
All issues are dealt with promptly and professionally.
We have NEVER had an issue with this company.
Jan 18, 2020 Greg Grefer from Louisiana, USA
COMPANY: personal
sent the projector in for an overheating issue. UPS botched the shipping and damaged the cover. Medtronix alerted me, dealt with the UPS inspection, replaced the cover (for which UPS reimbursed me). Meanwhile they replaced the cooling fan and got the projector back to me in time to watch my Tigers win the National Championship. Many thanks to Susan and the crew at Medtronix -
Jan 9, 2020 Cameron from Washington, USA
COMPANY: Mercer Creek Church
Mendtronix was great to work with when we needed two projectors repaired. The parts that they needed were on back-order and so they did what they could to get the parts to them as fast as possible. Then when I asked for a status update, they expedited my repair so that I could get one of them back sooner.
Dec 20, 2019 Malcolm Marshall from California, USA
COMPANY: Expo Audio Visual
I have found Mendtronix to be an exceptional company to work with for our projector repairs. They make the whole process of shipping the units to them, the problem analysis & return on the projectors a straight forward process. On top of that, their prices are very reasonable.
We have just had 2 projectors repaired which will will receive back shortly, we also had problems with the lenses for the projectors that Mendtronix fixed also.
Darlene was out point of contact throughout the whole process & she was the best there good be, her customer service was second to none & we were kept informed continually from start to finish.
Great job Mendtrtonix & hang on to Darlene.
Malcolm Marshall
Expo Audio Visual
Dec 19, 2019 Rick Rosenberg from Pennsylvania, USA
COMPANY: Cinetech
ORDER NUMBER: 113172 & 113171
JVC Projector Repairs

This has been one of the best experiences I have had with a projection repair company. Everyone was helpful and listened to my requests. Darlene Pacheco was a absolute joy to work with on getting my units finished and shipped on time for me. I can not thank her enough. This is one company I shall be working with for a long time !

Rick of Cinetech
Dec 10, 2019 Brad Thomas from Oregon, USA
COMPANY: Diversified
Mendtronix is an outstanding organization to work with. They are truly a World Class Customer Service, Logistics and Repair Facility. Their technical expertise is amazing. I would highly recommend engaging with Mendtronix.
Oct 3, 2019 A. Safar from New York, USA
I presented Mendtronix with the repair of our projection display. However, the problem exhibited by the display proved to be more complex and required a more extensive repair situation than initially anticipated.

My account manager, Darlene (Dar), was simply outstanding in keeping me up to speed on all phases of the repair. I was able to make informed decisions on whether or not to proceed with the extensive repair given the timing and costs.
Aug 28, 2019 Aleta Prudhomme from California, USA
I am having my husband's JVC projector repaired. Unfortunately it was damaged by the shipper. Darlene was my point of contact. She made sure that we had excellent pictures in order to file our claim. She also stayed in touch with me every step of the way informing me of what to expect next. This was a very easy process, and because I am in Sacramento I was nervous about sending the projector so far away. My fears were for nothing Mendtronix more than met my expectations. I would definitely refer anyone I know to use their services, or even make a new purchase. Thank you Mendtronix for all of your help.
Jul 16, 2019 Charles Lentini from New Jersey, USA
COMPANY: Montgomery Academy
I have been getting all my smart projectors repaired by Mendtronixs for 8 years always returned in excellent working condition and
Susan Williams is great to work with.
Jul 12, 2019 Gus Zavala from Nevada, USA
ORDER NUMBER: 267925170352
Company was quick to provide estimate and specific details concerning repairs items. My projector was returned with insurance and arrived promptly and in the same original box I had sent them.
Jul 11, 2019 Steve Walker from Florida, USA
COMPANY: Our Lady of Lourdes Catholic school
Sent in all of our smart board projectors and our account manager Dar was very helpful in getting everything taken care of very efficiently. I would recommend these services
Jul 8, 2019 Juan Campos from California, USA
COMPANY: JC Properties
ORDER NUMBER: 267925169933
Got our broken JVC projector with a bad circuit board repaired at Mendtronix San Diego and we are very pleased with the turnover and results we were able to save around 3K. The communication between me and Susan Williams thru email really helped with the process of getting it done fast! Thank you!
Apr 30, 2019 Fr. Bill Barman from California, USA
COMPANY: La Purisima
ORDER NUMBER: Case# 108239
I brought in 2 church projectors to be repaired. Susan was most gracious in helping me book them in. In a reasonable amount of time they were repaired and returned to me. It turned out one projector still needed further help. I returned it and Susan Williams was most helpful in keeping me appraised of its progress. We were hoping it would have been ready for Easter services. It was not to be, but no one delivers sad news better than Sue. I will highly recommend your business to my other church friends because of her! Peace, padre bill
Mar 22, 2019 Steve Hagstrom from California, USA
COMPANY: Sonoma Community Center
ORDER NUMBER: 267925161944
I was referred to your company by Christie as an excellent distributor of replacement parts. I was advised to ask for Susan Williams. I called the 800 #, pressed #2 and was patched directly to Ms. Williams. I explained my situation, that the part I needed showed "out of stock". Ms. Williams was not convinced the part was out of stock. She explained that since the website was just launched, she wanted to confirm availability. The part was in fact in stock and she accepted my order over the phone. Susan Williams succeeded to locate the part I needed, despite what the website showed me. It's that dedication to customer service that makes Mendtronix and Susan Williams the Star of our Film Festival! Thank you.

Steve Hagstrom
Director of Events
Sonoma Community Center
Sonoma CA 95476
Mar 6, 2019 Ron from Georgia, USA
COMPANY: WellStar Health System
The Mendtronix team is the best in the business!!! Dar Pacheco went above and beyond expectations to help me handle multiple issues. We had many projectors repaired and the payment processing fell through the cracks on our end. Dar was VERY patient and was diligent in giving suggestions on getting the repair done. Oftentimes, The customer can feel like "just a number" with most tech companies, however, with team members like Dar, the customer always feels valued. I would advise anyone to try out Mendtronix's service. You will never use another company!!
Mar 5, 2019 Neal Rozelle from California, USA
Mendtronix remains the exclusive Authorized Service Center for JVC home theater projectors in the US. Their attention to detail, technical expertise and customer satisfaction continue to be excellent. Mendtronix All-Stars Susan Williams and Dar Pacheco make our alliance easy to maintain with consistently accurate, thorough and professional support and feedback. We feel fortunate to have a true partner in Mendtronix.
Feb 28, 2019 Dwight Smith from Georgia, USA
COMPANY: Projection
I would like to express my gratitude to the Mendtronix Team for their excellence in handling the maintenance of our stock of NEC projectors. We own a great many and it seems there is a constant stream between our shop and your Woodstock, Ga. facility.

I would like to single Dar Pacheco for her professionalism and pleasant demeanor and for her efforts in keeping us aware of any issues that may arise.

Also, Raphael and another gentleman (I will get his name on my next trip out there) are always a pleasure to deal with.

We look forward to working with Mendtronix in the future.


Dwight Smith
Quality Control Manager
Projection Presentation Technology
1701 Westfork Drive, Suite 109
Lithia Springs, Ga. 30122

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