4.79/5.00 (219 reviews since Jan 2008)
|Rate this Seller|
|A. Safar from New York, USA|
I presented Mendtronix with the repair of our projection display. However, the problem exhibited by the display proved to be more complex and required a more extensive repair situation than initially anticipated.
My account manager, Darlene (Dar), was simply outstanding in keeping me up to speed on all phases of the repair. I was able to make informed decisions on whether or not to proceed with the extensive repair given the timing and costs.
|Aleta Prudhomme from California, USA|
|ORDER NUMBER: 109451|
|I am having my husband's JVC projector repaired. Unfortunately it was damaged by the shipper. Darlene was my point of contact. She made sure that we had excellent pictures in order to file our claim. She also stayed in touch with me every step of the way informing me of what to expect next. This was a very easy process, and because I am in Sacramento I was nervous about sending the projector so far away. My fears were for nothing Mendtronix more than met my expectations. I would definitely refer anyone I know to use their services, or even make a new purchase. Thank you Mendtronix for all of your help.|
|Charles Lentini from New Jersey, USA|
|COMPANY: Montgomery Academy|
I have been getting all my smart projectors repaired by Mendtronixs for 8 years always returned in excellent working condition and
Susan Williams is great to work with.
|Gus Zavala from Nevada, USA|
|ORDER NUMBER: 267925170352|
|Company was quick to provide estimate and specific details concerning repairs items. My projector was returned with insurance and arrived promptly and in the same original box I had sent them.|
|Steve Walker from Florida, USA|
|COMPANY: Our Lady of Lourdes Catholic school|
|Sent in all of our smart board projectors and our account manager Dar was very helpful in getting everything taken care of very efficiently. I would recommend these services|
|Juan Campos from California, USA|
|COMPANY: JC Properties|
|ORDER NUMBER: 267925169933|
|Got our broken JVC projector with a bad circuit board repaired at Mendtronix San Diego and we are very pleased with the turnover and results we were able to save around 3K. The communication between me and Susan Williams thru email really helped with the process of getting it done fast! Thank you!|
|Fr. Bill Barman from California, USA|
|COMPANY: La Purisima|
|ORDER NUMBER: Case# 108239|
|I brought in 2 church projectors to be repaired. Susan was most gracious in helping me book them in. In a reasonable amount of time they were repaired and returned to me. It turned out one projector still needed further help. I returned it and Susan Williams was most helpful in keeping me appraised of its progress. We were hoping it would have been ready for Easter services. It was not to be, but no one delivers sad news better than Sue. I will highly recommend your business to my other church friends because of her! Peace, padre bill|
|Steve Hagstrom from California, USA|
|COMPANY: Sonoma Community Center|
|ORDER NUMBER: 267925161944|
I was referred to your company by Christie as an excellent distributor of replacement parts. I was advised to ask for Susan Williams. I called the 800 #, pressed #2 and was patched directly to Ms. Williams. I explained my situation, that the part I needed showed "out of stock". Ms. Williams was not convinced the part was out of stock. She explained that since the website was just launched, she wanted to confirm availability. The part was in fact in stock and she accepted my order over the phone. Susan Williams succeeded to locate the part I needed, despite what the website showed me. It's that dedication to customer service that makes Mendtronix and Susan Williams the Star of our Film Festival! Thank you.
Director of Events
Sonoma Community Center
Sonoma CA 95476
|Ron from Georgia, USA|
|COMPANY: WellStar Health System|
|The Mendtronix team is the best in the business!!! Dar Pacheco went above and beyond expectations to help me handle multiple issues. We had many projectors repaired and the payment processing fell through the cracks on our end. Dar was VERY patient and was diligent in giving suggestions on getting the repair done. Oftentimes, The customer can feel like "just a number" with most tech companies, however, with team members like Dar, the customer always feels valued. I would advise anyone to try out Mendtronix's service. You will never use another company!!|
|Neal Rozelle from California, USA|
|COMPANY: JVCKENWOOD USA Corporatiuon|
|Mendtronix remains the exclusive Authorized Service Center for JVC home theater projectors in the US. Their attention to detail, technical expertise and customer satisfaction continue to be excellent. Mendtronix All-Stars Susan Williams and Dar Pacheco make our alliance easy to maintain with consistently accurate, thorough and professional support and feedback. We feel fortunate to have a true partner in Mendtronix.|
|Dwight Smith from Georgia, USA|
I would like to express my gratitude to the Mendtronix Team for their excellence in handling the maintenance of our stock of NEC projectors. We own a great many and it seems there is a constant stream between our shop and your Woodstock, Ga. facility.
I would like to single Dar Pacheco for her professionalism and pleasant demeanor and for her efforts in keeping us aware of any issues that may arise.
Also, Raphael and another gentleman (I will get his name on my next trip out there) are always a pleasure to deal with.
We look forward to working with Mendtronix in the future.
Quality Control Manager
Projection Presentation Technology
1701 Westfork Drive, Suite 109
Lithia Springs, Ga. 30122
|Kevin Lail from North Carolina, USA|
|COMPANY: Audio Video Enterprises|
|ORDER NUMBER: 267925138763|
|We have had to have a warranty related projector repaired, and I just wanted to commend this company, and specifically Darlene Pacheco. Darlene has been GREAT with keeping me updated, while being patient as we are an install company and don't get to check emails every day. The quality service from Dar and Mendtronix has me already going to use them for another projector that is broke.|
|Leonard Lamar Evans lll from Georgia, USA|
|COMPANY: Evans Companies|
While searching the internet for repair options for our Mitsubishi LCD Projector TV HC6800 we found Medtronics and Darlene (Dar) Pacheco. (The plug where the bulb connects melted). Dar explained how the electronics and the repair process worked in a language I could comprehend, we decided to send the unit for repair. Dar was an absolute pleasure to deal with - her attitude was friendly,knowledgeable, and professional. She kept in contact with us throughout the entire process, answering all questions/inquiries in a timely manner. Dar is an asset to the company especially in this age of "instant gratification".
She deserves to be recognized by her superiors for such excellent work. All who deal with the public could take a lesson from Dar by simply treating others as we wish to be treated ourselves.
THANK YOU, DAR!
|Michael Conners from Rhode Island, USA|
|exceptional service. Very pleased with Susan, my contact rep throughout the repair. After they returned my projector without the original box I had sent it in, she helped locate the box and arranged for it to be sent back to me. I highly recommend Mendtronix|
|BettyJo Ferrerio / Tom Alleva from New York, USA|
|COMPANY: Sound Ideas Inc.|
|ORDER NUMBER: 267925132796|
Just wanted to let you know that Dar (who handled our case) a service repair for a very expensive projector, was AMAZING. We needed the repair quickly because we had a client that was very upset about the projector having to be pulled and she handled everything for us and was right on top of communicating every to us every step of the way, even with a holiday weekend to contend with! We got the piece back today and the client is thrilled. Just wanted to thank you and tell you what a wonderful experience it was, thanks to Dar! and your service team :) Sincerely, BJ from Sound Ideas Inc.
|Phillip Spencer from Georgia, USA|
|I sent my projector in for repair ( it was very expensive to repair but a new one was 5X more!) I had the pleasure of working with Dar Pacheco. She followed up consistently, kept me informed throughout the process, answered my emails/calls in a very timely manner and went out of her way to make sure i was a satisfied customer. working with Dar Pacheco made my work with Mendtronics a five star experience!|
|BRUCE BREWER from Illinois, USA|
|COMPANY: Windsor cusd#1|
|ORDER NUMBER: 100334|
I was having a rough time at first, as i sent in a UF55 and found out that it could not be repaired, via the service dept and Dar Pacheco, I was offered a UF65 for the cost of fixing the UF55...and Dar even got the shipping deot. to return the bulb form my UF55, at no fee.
S, I came out quite happy in the end !! Thanks
|Mike Quistad from Florida, USA|
|COMPANY: Meadowbrook Church|
|ORDER NUMBER: 100122|
|One of my team sent a unit for repair. In the interest of time and schedules on our side, we opted instead, to cancel the repair and quickly replace the unit. Susan Williams was incredible in her timely responses and customer relational approach. The company cheerfully worked with us on the diagnostic charge and recycled (disposed of) the unit for us. That afternoon the team membered discovered that the mounting unit was mistakenly sent with the repair. Upon this news I called Susan who was immediately able to contact ATL, recover the mount, catch UPS and overnight it to us for our install the next day. I have been Directer of Tech Arts for 11 yrs and daily handle AVL repairs. Susan and Team: this was truly an incredible customer service experience ! Thanks much !!|
|Cortlandt Bender from California, USA|
|COMPANY: First Presbyterian Church of Burlingame, CA|
|ORDER NUMBER: 267925123888|
|I sent in one our Mitsubishi 8100U projector for repair after researching the best place for repairing out of warrantee projectors. Mendtronix was mentioned by every vender with whom I spoke.Once shipped to the San Diego facility, I received an Email confirmation from Susan Williams that it was in house and given a repair number. Within two days, i received a call from the primary technician, Danny, who asked very cogent questions and made some trouble shooting suggestions for our system to see if it was the projector flickering or an electrical problem. We went through all of his suggestions. We went a few steps further and was able to determine that the projector was not the problem after all. Mendtronix serviced and cleaned the projector. I was able to keep in touch through Susan, who was very helpful and and excellent manager of the project and communications with me. I recommend Mendtronix to anyone who is looking for a company with a sense of integrity and responsibility to their customers. Thank you Mendtronix.|
|John Waddell from Missouri, USA|
Last month (April) my JVC projector became inoperable. My friend from Walbrandt Technology suggested that I have Mendtronix do the repairs. When I mailed my projector in to the repair facility I was given a consultant, her name was Susan Williams. The repair took longer then I had expected but when I had a question Susan always got back with me via email or by phone. She was very helpful, knowledgeable and considerate. My projector is up and running again and I’m thrilled. I highly recommend Mendotronix. Susan was terrific.
St. Charles Mo