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OfficeWonderland
Buyers' Comments

Overall Rating

4.92/5.00 (91 reviews since Mar 2008)
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Aug 12, 2020 Aaron Tindall from Arizona, USA
COMPANY: Tucson Software Services
ORDER NUMBER: 152127
Optoma ZK507-W 4K with mount ordered.

It showed in stock.

But then it didn't ship. So, I tried looking up the status, but their website was under (re)construction and I was unable to access my account.

So I contacted them. They said it's actually backordered (even though it STILL indicated in stock.) But it'd be available the following month. Note that they never sent me a message or anything indicating the backordered status.

The following month passes, still nothing, and I'm still not able to access my account. I try resetting my password numerous times, and still can't access. I finally figure that out... passwords containing & are accepted during the reset, but don't work for login (even though & is explicitly listed as a choice by the website.)

Status still doesn't indicate backordered. I asked for a status update. I never got one.

Another month passes. I'm ready to cancel at this point. But I login, and it is showing cancelled! But I never cancelled it, and I never received a cancellation notification.

I contact them to complain that they cancelled without telling me anything. They say, yep, cancelled by our support department.

Frankly, I'm summarizing here. There were more steps than I've listed, none of them pleasant.

Totally unpleased with the whole experience.

In fairness, this all occurred during the pandemic, but I gave them more than a little grace multiple times and they just were awful.
Reply from OfficeWonderland:
Hello Aaron,

I am the owner of OfficeWonderland and would like to apologize for your experience with our company. The projector did show in stock when your order was placed. The order was placed during the Covid shutdown where most employees were not working on-site except for the warehouse manager. Your order was lost in the shuffle and should not have been. We value all of our customers and will use this message as a learning curve for the future. We have been in business for over 12 years and in my memory, this is the first such experience. We were having some technical issues which were all addressed as we switched over our operating platform to increase the level of cyber security. All of these issues have been since addressed and fixed.
Sep 17, 2017 AlexisRivkit from Florida, USA
COMPANY: UniversalSound&Video
ORDER NUMBER: 198001
I must have called this company 5-6 times before making my decision to go ahead with their recommended projector. We went back and fourth over budget time frame and our needs in a projector. They were very responsive and helped us finalize a solution that worked for our small church.
Feb 15, 2017 FrancoisGene from Florida, USA
COMPANY: JoeDimagioChildrenHos
Equipment ordered came in a timely manner and in perfect shape.
Nov 23, 2016 PleasedCustomer from Florida, USA
Five stars no complaints
Nov 10, 2016 Albert s from New Jersey, USA
COMPANY: Sultanchic.com

First time using Officewonderland and everything worked out well. Seriously I learned so much about my product from the very personalized service I received. The sales manager working with me was knowledgeable and enthusiastic. Will definitely return for more products and service.
Jul 17, 2016 Mongolian from Illinois, USA
COMPANY: Mongolian Spa
Richard Has been patient and very helpful in helping us select a projector setup for our Spa. We finally installed everything and absolutely love it. Highly recommend this company.
Mar 21, 2014 elikoserua from New York, USA
ORDER NUMBER: 108768
Great seller. Will use again for future projects.
Aug 19, 2013 MikeWoll from New York, USA
ORDER NUMBER: 107759
I was very surprised when I called in and found out that Officewonderland has an actual store about 20 minutes from my office in NYC. I was able to pick up the projector same day at an extremely good price. Showroom was actually very nice and futuristic.
Feb 23, 2013 Jeeveo from Illinois, USA
Found this company on the internet and was very pleased with our transaction.
Dec 16, 2012 youthcounselor from New Jersey, USA
We ordered and just received 3 infocus IN1112 projectors for our non profit. Everything arrived in one shipment and was extremely fast 3 days considering it was free.
Dec 6, 2012 Jasonking67 from Massachusetts, USA
ORDER NUMBER: 106655
Very easy website to purchase from. Product arrived and I had absolutely had no problems.
Nov 15, 2012 jejton from Texas, USA
My second time using this company and everything came as promised. A+++++++
Nov 8, 2012 Anthonykeeling from Turks, Turks and Caicos Islands
ORDER NUMBER: 106642
Fantastic and smooth transaction. Will be using again for more equipment.
Aug 23, 2012 fendalandcorp from st martin, France
ORDER NUMBER: 106289
Nice outfit, absolutely no hassle.
Aug 21, 2012 stonelily1122 from Connecticut, USA
ORDER NUMBER: 106280
Both items arrived in perfect condition.
Mar 27, 2012 stoppino1 from Nevada, USA
ORDER NUMBER: 105691
ordering was simple ad the projector arrived in perfect condition. It took a little long at almost ten days but the price def made up for it.
Feb 16, 2012 Miguel Velazquez from Arizona, USA
ORDER NUMBER: 105538

A++++++ is what these guys deserve.
Sep 13, 2011 searstower from Illinois, USA
ORDER NUMBER: 103248
Very knowledgeable sales staff. The projector I ordered was discontinued, so offered a suitable alternate at a reasonable discount. Even after a slight mix-up on the order, they came through yet again by shipping out a replacement the very next day. Kept in constant touch with me by phone and email throughout and even after the order process. Very professional. Would not hesitate to buy from them again!
Sep 8, 2011 fgomez from Pennsylvania, USA
I purchased an NP62 Projector.
It will order from OfficeWonderland from this point forth. Superb customer service, easy shopping experience, good prices and good equipment selection. The customer service rep I worked with went beyond the call of duty to help me out.
Aug 21, 2011 anthonylovesofficewonderland from Nevada, USA
ORDER NUMBER: 104786
they have a great selection and very current. since we rent our projectors out we need good prices and fast service and so far this company has both.

TI DLP