4.92/5.00 (91 reviews since Mar 2008)
|Rate this Seller|
|Aaron Tindall from Arizona, USA|
|COMPANY: Tucson Software Services|
|ORDER NUMBER: 152127|
Optoma ZK507-W 4K with mount ordered.
It showed in stock.
But then it didn't ship. So, I tried looking up the status, but their website was under (re)construction and I was unable to access my account.
So I contacted them. They said it's actually backordered (even though it STILL indicated in stock.) But it'd be available the following month. Note that they never sent me a message or anything indicating the backordered status.
The following month passes, still nothing, and I'm still not able to access my account. I try resetting my password numerous times, and still can't access. I finally figure that out... passwords containing & are accepted during the reset, but don't work for login (even though & is explicitly listed as a choice by the website.)
Status still doesn't indicate backordered. I asked for a status update. I never got one.
Another month passes. I'm ready to cancel at this point. But I login, and it is showing cancelled! But I never cancelled it, and I never received a cancellation notification.
I contact them to complain that they cancelled without telling me anything. They say, yep, cancelled by our support department.
Frankly, I'm summarizing here. There were more steps than I've listed, none of them pleasant.
Totally unpleased with the whole experience.
In fairness, this all occurred during the pandemic, but I gave them more than a little grace multiple times and they just were awful.
Reply from OfficeWonderland:
I am the owner of OfficeWonderland and would like to apologize for your experience with our company. The projector did show in stock when your order was placed. The order was placed during the Covid shutdown where most employees were not working on-site except for the warehouse manager. Your order was lost in the shuffle and should not have been. We value all of our customers and will use this message as a learning curve for the future. We have been in business for over 12 years and in my memory, this is the first such experience. We were having some technical issues which were all addressed as we switched over our operating platform to increase the level of cyber security. All of these issues have been since addressed and fixed.
|AlexisRivkit from Florida, USA|
|ORDER NUMBER: 198001|
|I must have called this company 5-6 times before making my decision to go ahead with their recommended projector. We went back and fourth over budget time frame and our needs in a projector. They were very responsive and helped us finalize a solution that worked for our small church.|
|FrancoisGene from Florida, USA|
|Equipment ordered came in a timely manner and in perfect shape.|
|PleasedCustomer from Florida, USA|
|Five stars no complaints|
|Albert s from New Jersey, USA|
First time using Officewonderland and everything worked out well. Seriously I learned so much about my product from the very personalized service I received. The sales manager working with me was knowledgeable and enthusiastic. Will definitely return for more products and service.
|Mongolian from Illinois, USA|
|COMPANY: Mongolian Spa|
|Richard Has been patient and very helpful in helping us select a projector setup for our Spa. We finally installed everything and absolutely love it. Highly recommend this company.|
|elikoserua from New York, USA|
|ORDER NUMBER: 108768|
|Great seller. Will use again for future projects.|
|MikeWoll from New York, USA|
|ORDER NUMBER: 107759|
|I was very surprised when I called in and found out that Officewonderland has an actual store about 20 minutes from my office in NYC. I was able to pick up the projector same day at an extremely good price. Showroom was actually very nice and futuristic.|
|Jeeveo from Illinois, USA|
|Found this company on the internet and was very pleased with our transaction.|
|youthcounselor from New Jersey, USA|
|We ordered and just received 3 infocus IN1112 projectors for our non profit. Everything arrived in one shipment and was extremely fast 3 days considering it was free.|
|Jasonking67 from Massachusetts, USA|
|ORDER NUMBER: 106655|
Very easy website to purchase from. Product arrived and I had absolutely had no problems.
|jejton from Texas, USA|
|My second time using this company and everything came as promised. A+++++++|
|Anthonykeeling from Turks, Turks and Caicos Islands|
|ORDER NUMBER: 106642|
|Fantastic and smooth transaction. Will be using again for more equipment.|
|fendalandcorp from st martin, France|
|ORDER NUMBER: 106289|
Nice outfit, absolutely no hassle.
|stonelily1122 from Connecticut, USA|
|ORDER NUMBER: 106280|
Both items arrived in perfect condition.
|stoppino1 from Nevada, USA|
|ORDER NUMBER: 105691|
ordering was simple ad the projector arrived in perfect condition. It took a little long at almost ten days but the price def made up for it.
|Miguel Velazquez from Arizona, USA|
|ORDER NUMBER: 105538|
A++++++ is what these guys deserve.
|searstower from Illinois, USA|
|ORDER NUMBER: 103248|
|Very knowledgeable sales staff. The projector I ordered was discontinued, so offered a suitable alternate at a reasonable discount. Even after a slight mix-up on the order, they came through yet again by shipping out a replacement the very next day. Kept in constant touch with me by phone and email throughout and even after the order process. Very professional. Would not hesitate to buy from them again!|
|fgomez from Pennsylvania, USA|
I purchased an NP62 Projector.
It will order from OfficeWonderland from this point forth. Superb customer service, easy shopping experience, good prices and good equipment selection. The customer service rep I worked with went beyond the call of duty to help me out.
|anthonylovesofficewonderland from Nevada, USA|
|ORDER NUMBER: 104786|
|they have a great selection and very current. since we rent our projectors out we need good prices and fast service and so far this company has both.|