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Overall Rating

4.69/5.00 (13 reviews since Feb 2014)
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Feb 9, 2019 carole young from Nevada, USA
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Carole Young returned a perfectly good lamp with the genuine Osram bulb inside as advertised. She demanded a refund for her initial next day air freight charge which is non-refundable. She was belligerent to several customer service reps and then to the sales manager. She then put a stop payment on the credit card. Lamp tested fine upon return.
Jul 9, 2017 Alex from Tennessee, USA
I originally ordered a replacement bulb in January of 2016. After 4000 hours of use, it's finally going out and I need a replacement. Ordering from ProjectorLamps again because their product is reliable and works according to specifications. I've had bad experiences and products from other companies, so it's a relief to find a reliable dealer for equipment. Highest recommendation!

Product: VLT-HC3800LP for a Mitsubishi 4000 projector.
Jul 6, 2017 Mike Tristan from New York, USA
They were very helpful when I could not locate an invoice email or order number. They did extensive research to find it. Their goal was to allow me to utilize my warranty. They sent me a new $150 lightbulb for the projector. So my experience was a positive one.
Apr 24, 2017 Ron from Illinois, USA
I have nothing but positive comments for I needed to purchase an AN-K9LP lamp replacement for my Sharp projector and tried 3 other online stores. They all sent me a part that was close, but not what I needed. I used the online chat to describe what I needed to the sales rep and he mentioned that sometimes the stock photos aren't what is in the box, but that they would go check for me. 5 minutes later, I had a verification that it was indeed the right part - something that none of the other vendors would do for me. I ordered the part right away Wed afternoon and with free shipping, it arrived Friday afternoon in time to watch TV over the weekend. I must also say that the packaging was much more than the other vendors, very protective. In fact one of the other vendor's shipment came with a broken piece because it wasn't packed securely. Bottom line is that all around I highly recommend
Apr 20, 2016 Hunter Bachman from California, USA
COMPANY: Ambassador Baptist Church
I bought 2 projector lamps from these guys, and although a little more expensive than other companies, the product and service were exceptional. It's a complicated situation, but basically, they allowed me to return the 2 lamps that we had used for about 15-20 hours. When repackaging them to ship back, somehow, one of the lamps' glass shield was cracked. However, I called Stephanie, and she said just ship them back; and now they are giving me a full reimbursement for what WERE 2 perfectly good lamps before we used them. AWESOME. I was skeptical we were even going to be able to return them in the first place, after using them.
Sep 4, 2015 Jeremy from Utah, USA
Projector Lamp
Sep 4, 2015 Bernard Simmons from Georgia, USA
COMPANY: Macedonia Church
I purchased projector bulbs. The customer service was Exceptional!!!
Feb 27, 2015 Peter Wood from Delaware, USA
These folks do a great job. I've worked with them for a number of years. Sometimes they get a sale, sometimes they just provide me with valuable info. But whatever they do it well and they honor they promises and commitments.
Dec 10, 2014 Mark Sury from South Carolina, USA
COMPANY: National Association for Campus Activities
Projector Lamps took my order 5 minutes before the end of the shipping window for the day. They processed my order and made sure I received it the next day. Excellent customer focus for willing to go the extra mile to make sure I was taken care of.
Nov 7, 2014 John Berryman from Florida, USA
Support above and beyond anything could be expected. I purchased a replacement lamp for my Panasonic PT-AE4000. The lamp was not OEM, but this is offset by its very reasonable price. I had a problem with a manufacturing defect in the lamp's base, one that I could easily correct by exchanging the defective base with the base from my older lamp. Regardless, the seller insisted that I accept another replacement. I consider this to be "support above and beyond anything tha could be expected."
Oct 29, 2014 Ben Stewart from Tennessee, USA
I recently purchased a Mitsubishi 915B403001 replacement from your site. Everything was easy to navigate and received it promptly. Was just what I needed. Thank you!
Aug 15, 2014 Mark Sidell from Florida, USA
Called and spoke with Jennifer Brown. Couldn't be more helpful. Did an amazing job and knew what she was doing the whole way through. Much better than the competition. Will wait to get Optoma replacement lamp to determine how good the product is...the service is excellent!
Feb 28, 2014 Jenna from Michigan, USA
I have to thank for their excellent customer service. I have ordered many lamps from many companies over the years, but my experience today stands out in my mind as exemplary. I ordered a lamp late in the day Wednesday and it shipped the same day, and I received it today (Friday), so thank you for the quick service! When I installed it and couldn't get the 'replace lamp' warning to go away, I called and spoke with a young lady who was very patient and helpful, and walked me through the steps to reset the lamp timer on my projector. Afterwards, she offered to email a link to my owners manual so I would have the information on hand in the future. Thank you!!! You will be getting my business again in the future.

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