P R E S S R E L E A S E
Sharp Electronics Expands Projector Warranty to Include a Free Three-Year Express Repair ProgramSharp “ER” Express Repair Program Covers All Current Notevision4 And Notevision5 Units As Well As Future Models In The Line
MAHWAH, N.J., May 12, 1999 Sharp Electronics Corp., a world leader in LCD technology, enhances its projector warranty program with their free Sharp Express Repair Program--Sharp ER. All Notevision4 and Notevision5 models purchased to date, as well as future models in the Notevision line, are covered under the program for three years from the purchase date.
In addition to Sharps standard warranty program, the Sharp ER program provides a higher level of service to address time-critical needs of todays presentation professional. Under the program, users can call Sharps toll-free hotline number for immediate assistance. Trained product specialists are available for assistance 8 a.m. to 8 p.m., Monday through Friday.
If the product specialist determines that the unit requires repair, it can be shipped to the Sharp Express Repair Center for repair or replacement with a new unit within 24 hours of its arrival. Sharp covers all standard shipping fees and does not charge the customer for any in-warranty repairs.
Repaired or exchanged units will be shipped to the customer by next-day delivery. If the unit can not be repaired within the 24-hour period, a loaner unit will be shipped to the customer to be returned once the original unit is repaired. For customers requiring even faster delivery, "Next Flight Out" same day service is also available at an additional charge.
"Sharp ER has been implemented to expand our standard warranties and to compliment our presentation solutions with the highest level of support for users," said Jerry Ganguzza, senior marketing manager for Sharps Professional LCD Products Division. "This serves as another example of how Sharp is using its technical resources to keep our customers products functioning at peak performance and make them more productive."
The Sharp ER program, available immediately, is a free supplement to Sharps standard three-year parts and labor warranty on its Notevision line of portable projectors. To enroll in the program, purchasers of Sharp Notevision projectors simply complete the registration form and return it to Sharp.
Sharp offers a full line of LCD projectors, monitors and professional video equipment for purchase, lease or rental through its national network of authorized dealers. For more information please contact Sharp Electronics Corporation, Professional LCD Products Division, Sharp Plaza, Mahwah, NJ 07430-2135, or dial 1-888-LCD-SHARP (1-888-523-7427); Fax: 201- 529-9636; or Faxback (for product information: 201-512-2380). For on-line product information, visit Sharps Professional LCD Products Group Web page at http://www.sharp-usa.com. Email: ProLCD@SharpSEC.com.
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