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Presenting Solutions Launches `RealSupport Pro' Program

Press Release  |  Jun 21, 1999

New Comprehensive Support Plan Starts Where Original Warranties Leave Off

SAN CLEMENTE, Calif. -- June 21, 1999 -- Presenting Solutions, the nation's leading Internet-based reseller of presentation products, today announced a new program designed to prolong the benefits derived from manufacturer's warranties on presentation products without the high cost usually associated with extended warranties.

Beginning July 1, 1999, the RealSupport Pro (RSP) program will be offered by Presenting Solutions on presentation products including portable and conference room LCD and DLP projectors from more than a dozen major manufacturers, including In Focus (Nasdaq:INFS), Epson America, NEC, Sanyo (Nasdaq:SANYY), Toshiba (Nasdaq:TOSBF) and Proxima.

Starting with the standard manufacturer's warranty, RealSupport Pro expands into a comprehensive set of support programs, including toll-free tech support and free loaners. One of the most significant benefits is the "Special Events Support" that provides customers with additional projectors at a fraction of normal rental costs.

Customers in need of extra equipment to support national meetings, tradeshows, seminars, trainings or other special requirements can derive tremendous savings with the Special Events Support offered by the RSP.

"The Presenting Solutions RSP program picks up where the manufacturer leaves off -- and goes far beyond," said Presenting Solutions co-founder and partner Art Feierman.

New projection equipment typically comes with one, two or three years warranty on parts and labor. The RSP increases coverage to a full five years for parts and labor. This extended coverage means warranty protection for the technological lifetime of five years for most computer presentation equipment.

The RSP program provides fast response: a loaner unit is dispatched within 24 hours -- typically the same day. Normal freight on loaners and customer units is covered as part of the program.

"The `Special Events' rental program is perhaps the real gem of RealSupport Pro," said Feierman. "It can save a company many thousands of dollars just by using it once or twice, let alone several times a year."
The one-time charge to enroll is $995 per unit or customized programs are available for volume purchasers.

Presenting Solutions' existing and new customers will be eligible to join the RSP program and effectively extend the service life of their presentation equipment beyond the one- to three-year warranties typically offered by manufacturers.

Corporate RSP for Presenting Solutions' volume purchasers also includes an in-depth corporate needs analysis utilizing expert software. Hundreds or even thousands of presenters throughout a company or division can be polled quickly and precisely, and the results, along with recommendations, are provided to corporate management.

About Presenting Solutions

Adopting a Web-centric business model in 1995, Presenting Solutions is the leading Internet-based, national reseller of presentation products. Stocking more than $1 million in portable and conference room projectors, Presenting Solutions provides same or next-day shipping services anywhere in the United States as part of its commitment to stellar customer service. Its content-rich Website contains more than 500 pages of in-depth information on Projectors, Plasma Displays, LCD monitors and other presentation products.



Independent Marketing
Pamela Jacques


Contact the company at:

fax: 949/492-8240
Internet at

Presenting Solutions
931 Calle Negocio, Suite H
San Clemente, Calif. 92672.

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