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Opinion of PPH - Dec 21, 2005

SharpVision XV-ZW99U Projector
SVGA (832x624), 400 ANSI Lumens,
32.0 lbs, $7,995 (MSRP)
Post your own User Review
by PPH - Dec 21, 2005
Image Quality 3.0
Features 4.0
Construction 4.0
Ease of Use 1.0
Reliability 4.0
Value for Money 3.0

Personal Experience
unresponsive customer support with info on resetting lamop timer-I have done it before and they tell me it cannot be done without lugging the unit some 25 miles away to "an authorized repair shop: included below is my email, their reponse and my response in reply

Problems
Thank you for contacting Sharp Electronics Corporation.

We apologize for the difficulties you are having with your Sharp projector.

Please be advised that the lamp for the projector is not user-replaceable.
Therefore, we suggest that you have your lamp replaced by a Sharp authorized service center. It is user replaceable because I have done it before-did you even read my email?

Unfortunately, because this office is operational support only, we do not
have information on repairs or their costs.I am not asking for repairs or cost, only the lamp timer reset code-again did you even read my email?

For the location of the nearest Sharp authorized servicer in your area,
please call our toll free number, 1-877-388-7427 or: I have done this already and your represetative tell me that our model number is discontinued or that the unit needs to be brought in-I have already replaced the bulb and reset the timer-so it is indeed user replaceable-DID YOU EVEN READ MY EMAIL?

1. Go to our website, www.sharp-usa.com
2. Click on Products & Support
3. Click on Entertainment
4. Click on Home Theater
5. Click on Get Service
6. Choose SharpVision LCD Projectors
7. Enter your Zip code and click submit

If you have any questions, please reply via email or contact us at
1-877-388-7427.

We appreciate the opportunity to review this matter.

Kim Picchi
Customer Service Representative
CE Products Group
800-237-4277

-----Original Message-----
From: pph711@AOL.COM [mailto:pph711@AOL.COM]
Sent: Monday, December 19, 2005 11:02 AM
To: LCDSUPPORT@sharpsec.com
Subject: New Contact Us Product Support Submission for Professional
Multimedia Projectors


DATE/TIME SENT
12/19/2005 12:01:53 PM

TITLE FIRSTNAME LASTNAME
Mr Patrick Hawley

STREET ADDRESS
1959 emerald drive

CITY STATE ZIP
Jonesboro GA 30236

EMAIL HOW WOULD YOU PREFER TO BE CONTACTED
pph711@AOL.COM Phone

DAY PHONE (770)477-6974
EVENING PHONE (770)477-6974
FAX ()-

PRODUCT SELECTION MODEL NUMBER SERIAL NUMBER
Professional Multimedia Projectors xvzw99u 811311420

COMMENT
In it's day, SharpVision XV-ZW99U was top of the line. Today there are
other alternatives which are superior products-many from Sharp. However
the bulb cost and GREAT difficulty in finding information about resetting
the lamp timer are very problematic even when calling the Sharp Customer
Service Department. They seem more interested in telling me that the unit
is discontinued but have not been able to provide me with info on lamp
time reset. When you need to change the expensive bulb, the unit will not
even power up until the lamp timer is reset. No one seems to know the
secret combination. I have called several times and none of their
proceedures are working. I have replaced the bulb once and wrote down the
secret incantation but unfortunatley have misplaced it. I understand that
the secrecy of this information prevents people from trying to overexttend
the life of the bulb-often with dangerous explosions and damage to the
unit. I assure you that I would not jeopardize my 8000.00 investment . My
only option is to disassemble the unit and send or bring it into a
authorized repair shop 25 miles away.I do not think I will choose a Sharp
product nor recommend Sharp products in the future when it is time to
replace this unit-which may be very soon if I cannot get correct
information on lamp timer reset.

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